Customer Service Assistant

Vivian L Enriquez

*** ***** ******** **. ***. ***

East Orange, NJ 07018

Phone 201-***-**** . E-mail: **************@*****.***

Purpose: Obtain a position that allows the ability to multitask

efficiently, as well as using problem-solving skills to serve the client

base and the employer, while providing me with the ability to grow and

expand my knowledge.

Education: Rutgers University Newark, NJ

Bachelors Degree in History Graduation: May 2008

Work Experience:

September 2006- Present Paragon Federal Credit Union

Montvale, NJ

Branch Coordinator

. Supervision of tellers

. In charge of training new tellers

. Processing and filing of all daily branch work

. Open accounts and perform daily customer service activities

. Make sure monthly work is directed to appropriate departments

. Assist customers with questions regarding their accounts; such as loans

In charge of ordering and counting of shipment, updating log books, and

in charge of writing memorandums

September 2004- August 2006 Commerce Bank

Hoboken, NJ

Full Time Teller

. Performed daily customer transactions

. Answer phone in a WOW way

. Provided great customer service

. Assist head teller with daily operation activities

September 2002-September 2004 Rutgers University -Campus Information

Newark, NJ

Assistant to Director of Campus Information

. Performed administrative duties: Answer phones, take messages, filed

paperwork, wrote correspondence

. Directed calls to different departments throughout the campus

. Answered questions and concerns students and staff might have

. Performed numerous duties as assigned

Skills:

. Excellent communication skills

. Bilingual - Spanish and English

. Proficient with Microsoft Office (Word, PowerPoint, Excel)

. Demonstrates strong leadership and team skills

References Available

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