Customer Service Quality

Daniel Amore

** ******** *****

Guilford CT *****

203-***-**** **********@*****.***

Profile:

15+ years of progressive career growth in fast-paced, high

quality manufacturing environments supporting

demanding customers.

Proven management / leadership / administrative shills

combined with hands-on technical aptitudes applied in

customer-focused environment where precision

and accuracy are critical to the success of the business.

Proven Commercial Printing and Pharmaceutical Laboratories

industry experience producing high-quality products

under deadline pressure.

Strong mathematical abilities and detail-oriented and

highly organized combined with positive and

effective communications and leadership skills with

equal effectiveness in team based and stand alone

assignments.

EXPERIENCE:

8/3/09 through present.

Law Office of Balzano and Tropiano

The Law Offices of Balzano and Tropiano is a small firm

handling a high volume of personal injury, worker's

compensation and some criminal cases.

Prepare legal documents including briefs, contracts and

affidavits and maintain medical records and documents in

files.

Performing intake interviews with new clients and set up

new case files, including getting information from

insurance companies and doctors.

Other duties include answering phones, preparing file

folders, assisting in research, e-filing, photocopying,

faxing, inputting data, handling the mail, scheduling

and internet searches.

5/09-8/09 Law Offices of Gregory P. Cohan

Externship A small law office handling personal injury and criminal

cases.

Drafting motions.

Obtaining medical records.

1995 to 7/08

(Division closure) Quebecor World Northeast Graphics

The North Haven ct, division of the international

commercial printing company with 500 employees in a 450K

square-feet facility, operating 7/24, producing

catalogs and direct-marketing materials for leading

publishers and retailers.

Key member of a production team and principal tech support

and assistant to the First Press Operator.

Accountable for safety, quality, efficiency, productivity

and customer satisfaction.

Provide leadership, training and development to the team.

Interface with customers.

Provide technical support to the Customer Service

representatives, identifying and offering solutions.

EDUCATION

Currently attending Middlesex Community College, CT.

General studies leading to formal degree.

Branford Hall Career Institute, Graduate 2009 Paralegal

program.

Graduate / Diploma: The Morgan School, Clinton, CT 1990

G.A.T.F. Graphic Arts Technical Foundation - formal

certified training in offset wed commercial printing.

ISO 9001, Six Sigma & 5S continues improvement.

Contact this candidate