Customer Service Sales Representative

*** ****** **** **. ***. *** Hampton, VA ***** Phone: 757-***-****

Crystal Renee Sharps

Email: *******.******@*****.***

EDUCATION

Tidewater Community College, Norfolk, VA (2010-present)

Major: Associates of Applied Science/Registered Nursing

Virginia State University, Petersburg, VA (1999-2001)

Major: Bachelors of Computer Science/Information Systems and Decision Sciences

Hampton High School, Hampton, VA (1995-1999)

High School Diploma/General Studies

WORK EXPERIENCE

Corporate Escalations Specialist/Customer Lifecycle Representative

Sprint, Hampton, VA (November 2007- January 2010)

***@******.***-Campaign that handles corporate escalations where customers emailed their

significant concerns to the Chief Executive Officer; Dan Hesse.

Roaming Compliance Department- Contacting customers about Sprint’s preferred roaming

limitations on their Sprint phones and connection cards. Duties also include making account

changes, while providing excellent customer service to effectively resolve issues often

exceeding company expectations. Subject matter expert for the ***@******.*** project and also

acted as a point of contact when my Supervisor was unavailable.

Business Sales Representative

TRG Customer Solutions Inc., Hampton, VA (June 2006-October 2007)

Contact small businesses to change their local service provider When changing the local service,

attempted to also sell long distance, high speed internet, and additional features. Utilize

organizational, time management and communication skills while contacting potential customers

via telephone, fax and or email.

Customer Service Representative

Apac Customer Service, Newport News, VA (Oct. 2004-March 2005)

Take inbound calls from UPS customers tracking packages and scheduling pickups. Assist

members navigate company websites.

Credit Clerk

Grand Furniture, Newport News, VA (Dec 2003-September 2004)

Process credit applications and payments. Schedule service calls and communicated with

customers regarding service requests. General office practices.

General Service Worker

Shorewood Packing Company, Newport News, VA (Jan. 2001-March 2003)

Assist in operating gluer machines. Sort raw materials for machine defects. Make sure that all

materials packed are suitable for shipment.

SKILLS & ABILITIES

6 years Computer Experience (Microsoft Office Suite, Outlook, Data Entry, and typing

(38+wpm) Over 6 years multi-line Telephones, fax machines, copier, inbound/ outbound call

center experience, 1 year of cash handling. Over 5 years of Customer Service experience.

References are available upon request

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