Customer Service Representative

Laura R. Rhodes

**** *. ******* ****, *********, MO 65757 417-***-****

abkkt5@r.postjobfree.com

Objective:

Seeking new challenges with a well established Company who will provide a stable environment

which will lead to a lasting relationship. With 16+ years experience in a professional office

environment, this has created specific expertise such as maintain accurate data, time

management, multi-tasking, creating long-lasting relationships with clients and much defined

organization skills.

Summary of Qualifications:

• Proficient with Microsoft Word and Excel

• Exceptional written and verbal communication skills

• Typing - 50 wpm

• 10 Key- 50 kwp

• Microsoft Outlook

• Maintain accurate records

• Exceptional organization skills

Employment History:

June, 2010 – current

American Family Insurance

Springfield, MO 65804

• Receptionist/Customer Service Representative

• Answer multi phone lines

• Greet customers

• Resolve issues, questions and problems with customer accounts

• Prepare insurance quotes

• Resolve customer billing issues

• Process payments to billing center

September, 1993 – April, 2010

G.J. Sullivan Company

Orange, CA 62868

Phone number: 714-***-****

Positions Held:

Underwriter

Assistant Underwriter

Technical Assistant

File Manager

Receptionist

Professional Experience:

• Receptionist for a multi department office.

• Switchboard operator for busy multi-line phone.

• Managed policy files for all departments. Including all outgoing and incoming

correspondence.

• Policy issuance

• Processed cancellations and reinstatements of policies

• Processed endorsements

• Reviewed eligibility of submission based specific requirements.

• Rated and quoted new and renewal business

• Managed a team of support staff including a Customer Service Representative and

Technical Assistant.

• Communicate daily with numerous clients nationwide.

• Maintain production reports

• Manage claims reporting

• Underwrite, rate and quote Workers Compensation new business and renewal.

Contact this candidate