Information Technology Technical Support

Location:

Posted:

August 27, 2010

Jemal Hagler

***********@*****.***

Objective:

I am seeking employment opportunity that will offer an environment that will allow my skills

and qualifications to be used for the betterment of the company.

Skills/Experience:

IT- Windows OS’s (XP Pro, Server 2003, Vista, 7) – Databases (Oracle 10g, Access, Microsoft

SQL Server) – Programming (Visual Basic, XHTML, JavaScript, C++, XML, SQL, ASP.NET) –

Application Software (MS Office, Photoshop CS4, Visual Studio, and more)

Office - facsimile, copy, desktop, laptop, hardware, and more

Management – managed a maximum of 10 people

Technical Support – Trouble shoot all email send/receive issues, web hosting (cPanel, WHM),

trouble shoot website issues, escalation of issues to different departments, online chat and phone

and face to face support, trouble shoot (WordPress, Joomla, Drupal, Zencart, and more), FTP,

DNS (A records, CNAME, MX Records), Add-on domains, sub domains.

Education:

E.E. Worthing – Diploma

AIU-Houston – Bachelors of Science in Information Technology

Kaplan University – Masters of Science in Information Technology – Project Management (still

attending)

Employment:

Hostgator.com Feb 2010 – June 2010

Frontline technical support. Take online chats or customer phone calls. Troubleshoot customer

issues such as POP3, IMAP, SMTP issues, DNS, MX Record issues, cPanel and WHM help,

billing issues, website issues, and FTP issues. Worked with proprietary billing, ticketing, and

troubleshooting software.

S. Coast IT March 2009 – Dec 2009

Assist customers with software installation and pc compatibility. Troubleshoot minor hardware

issues

Willie Hall’s Tree Service June 1994 - present

Equipment maintenance, load/unload trailer, clean work area