Customer Service Insurance

Taronda N. McDade

****-* ***** ****** *****

Raleigh NC 27609

919-***-****

abkkob@r.postjobfree.com

Objective: To obtain a challenging position that will allow me to grow, and

a chance to use and contribute my education and job experience.

Education

August 1994- June 1997 Athens Drive High School, Raleigh NC

September 2005- Present Strayer University, Raleigh, NC

Professional Experience

Nationwide Insurance Company, IRT Clerk

April 2008-Present

. Oversee cancellation of policies for insurance holders moving

to another state. Responsible for setting up the new policy in

existing state

. Manage all correspondence to my assigned agents. Inform them

of new business policies

. Receive inbound calls and make outbound calls to agents

regarding policy transfers

. Order motor vehicle and credit bureau reports for existing

policyholders for screening purposes

. Reconcile customer dissatisfactions

Nationwide Insurance Company, Processor Technician

March 1999- Present

. Reviewing and analyzing AOA changes, spin-offs, reinstates

. Processing 810 and miscelleous money, third partial pays

. Working Cash list, 813 diaries, and validate refunds

. Manually rate trailers, motor homes, and vehicles

. Handled mailbox, Complaints, Complaints back-up

. Processed error and reviews slips and correspondence

. Handles phone calls related to any processing request

. Handles rush request from call support and underwriting

. Assist Group Lead with quality checking associates

Marshall's Department Store, Customer Service/ Cashier

November 1996-November 1998

. Handled returns and exchanges

. Assist in bookkeeping

. Assist customers on sales floor

Rex Hospital, Data Assistant

June 2001- April 2009

. Filing patient blood reports

. Help with front office as needed

. Receiving blood and urine specimens

. Scanning and attacing to Co-Path

Computer Skills

Microsoft Office Software Package

Lotus Notes

Specialized Knowledge

Advanced knowledge of Insurance Language

Principles of Management

. Introduction to Business

. Human Resource Management

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