Customer Service Management

Cathye Weber

**** ********* ***** 817-***-****

Fort Worth, Texas 76135 *********@*********.***

Summary

Highly qualified office administrator with an extensive background in

managing daily office and business operations. A results oriented

professional able to work in high stress situations and maintain focus amid

constant interruptions. Proven problem solving, analytical and creative

thinking skills. Strong business acumen and ability to manage multiple

projects simultaneously. Organized, detail oriented and able to adapt to

change. Excellent interpersonal skills and oral and written communication

skills. Sets a positive example through knowledge, commitment and work

ethic. Expertise includes:

Office Accounting Functions Program/Project Coordination

Staff Supervision and Motivation Budget Development

Records Management

Time Management Multi Tasking

Customer Service

Professional Experience

2009 - Present

. Clerical Support - GWBD, LLC

. Assisting HOA with communications to residents

Pier 1 Imports, Fort Worth, Texas

Department Manager - Logistics Division, 1992 - 2008

Successfully led team of 14 - 18 associates to achieve established company

objectives, with a positive team approach. Worked closely with upper

management, business partners and field personnel to meet company's

organizational and business needs. Consistently completed responsibilities

in a timely and effective manner. Planned and monitored daily staffing

schedules and adjusted accordingly to ensure adequate staffing levels to

support operational demands and business objectives. Analyzed and

organized department operations and procedures.

. Managed office operations to ensure efficiency and productivity.

Implemented adjustments to improve efficiency, eliminate redundancy and

meet business needs.

. Maximized productivity through proficient use of software applications.

. Acted as liaison between business partners, customers and field

personnel. Responsible for developing and maintaining relationships.

. Supported sales in excess of $1.7B annually by effectively communicating

internally and with business partners to ensure timely availability of

retail merchandise.

. Significantly reduced paper handling and reduced courier costs by 50%.

Developed process to transmit documents to and from business partners,

via FTP.

. Formulated procedures for systematic retention and disposal of office

records.

. Supported, implemented and enforced company policies and procedures.

. Prepared recommendations for annual budget prior to each fiscal year and

regularly compared budget to actual performance.

. Supported upper management in developing and monitoring mainframe and

database systems. Resulted in system upgrades and prevented system

errors.

. Managed and oversaw administrative functions to ensure all data entry was

completed efficiently and in a timely manner. Reviewed resulting

reporting to ensure accuracy.

. Placed orders for department supplies.

. Resolved problems among subordinates, giving honest feedback to low

performers and taking disciplinary action in accordance with company

policy.

. Rewarded associates at every opportunity.

. Ensured participation of department associates in all corporate

orientation and training programs.

. Responsible for associate training and development. Effective in giving

on the job training and guidance.

. Scheduled department holidays/vacations. Monitored and controlled

department overtime.

. Prepared associate performance reviews and suggested pay increases within

company standards. Once approved by upper management, related

performance and pay information to associates.

. Maintained confidential associate employment records.

. Researched opportunities for improved services.

Professional Development

Leadership Development - Renova Corp.

Mission, Vision and Values - Pier 1

Supervisory Development - Texas Christian University

Performance Review, Supervisory Skills, Team Building, Management Skills -

Pier 1

Documentation and Transportation - International Trade Center

Associate Management Skills, Creative Leadership - Career Track

Computer Skills

Microsoft Windows, Excel, Word, Outlook; PeopleSoft Accounting Systems; JD

Edwards, Mainframe Applications

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