Customer Service Manager

Location:

Posted:

September 30, 2010

Emily S Garza

630-***-**** DharKen@ymail.com_____________________________________________

Skills Profile

• Well rounded background in high volume customer service, sales and support roles

• Able to focus and prioritize in challenging, high stress, fast-paced environments

• Excellent communication and interpersonal skills

• Diligent work ethic with emphasis on accuracy and attention to detail

• Performs effectively without direct supervision

• Outward looking – Seeks continuous improvement

Professional Experience

Transport Scheduler BP Products North America Inc., USPL Warrenville, IL 06/06-05/10

• Responsible for scheduling light product deliveries to retail and commercial customers in prescribed market

areas

• Coordinated with Product Supply, Distribution Terminals, Marketing customers and contract carriers to

offer optimal deliverability with emphasis on customer service and cost management

• Proactively managed fuel levels and took appropriate actions to ensure minimal delivery retains and

inventory run-outs

OF Agent BP Products North America Inc. Warrenville, IL 08/04-06/06

• Accepted in-bound inquiries, delivery requests and provided fuel delivery information to our customers;

investigated any discrepancies with these deliveries

• Pro-actively notified customers of any challenges pertaining to fuel requests and negotiated acceptable

resolutions

• Established an excellent rapport with dedicated OEM accounts, earning their trust and confidence, while

maintaining a professional working relationship

Key Account Specialist Standard Register Company Carol Stream, IL 05/00-08/04

• Designed business forms for use by internal and external customers, including translating English forms

into Spanish for use by international customers

• Anticipated customers needs and offered suggestions accordingly

• Inspected design proofs for accuracy prior to forwarding them onto our customers for final approval

Training, Education and Volunteer Work

• Six Sigma Yellow Belt Certification

• College courses applied to a Criminal Justice major

• Net-G courses include: Excel, MS Word, SMARTWorks and Customer One

• Data Communications Group Courses: Power Point, Time Management Technique,Conflict Management

• Volunteer as a Co-Leader and Cookie Manager for the Girls Scouts of Northern Illinois

• Volunteer with White Paws German Shepherd Rescue and Chicagoland German Shepherd Rescue