Project Manager Customer Service
Resume:
Lawrence Gordon Crane, Jr.
Birmingham, AL 35235
******@****.**.***
Summary
Determined and dedicated with experience in meeting strict deadlines.
Ability to lead and search for improvements in daily company operations.
Strategic thinker and production oriented with the ability to adapt to
company changes and changes with the customer base.
Experience and Accomplishments
February 1994 - March 2009 The Parker Consulting Group
Birmingham, AL
Sample Administration Project Manager and Customer Service
. Responsibilities included:
. Procurement and processing of databases (samples) used for
research projects
. Sample administration for projects utilizing Linux based system
. Communication with clients regarding sample specifications and
compliance. Clients included national, state, and local
accounts
. Quality control activities to ensure accuracy and reliability of
samples
. Effective and efficient use of software packages such as FoxPro,
Excel, Access, Word, and Outlook
. Instrumental in implementation of computer aided research software and
hardware to move from "paper and pencil" era into state of the art
technology. Result: Streamlined productivity, expanded capacity by
15% with no additional staff, and increased back end turn-around time
by 200%.
. Assisted in establishing a system to pre-screen potential respondents
for market research by targeting calls prior to initial personal
contact. Result: Increased productivity by 7%, decreased
unsuccessful attempts by 25%, and improved confidence and morale of
employees.
. Assisted in implementing a system to deliver a pre-recorded message to
a target audience Result: Allowed for an increase in capacity in
connected calls
. Designed procedures for collecting project parameters to be used in
billing Result: Increased accountability in client billing and
company profit
March 1991 - January 1994 General Medical
Birmingham, AL
Inventory Control
. Responsibilities included:
. Timely processing of customer orders
. Reviewing customer orders to ensure accuracy
. Reviewed reports to provide accurate details of on-hand
inventory
. Worked in tandem with the entire Product Solutions team
. Maintenance and accountability for high level of Customer
Service
. Was part of a three person team to design new procedures for pulling,
checking and loading products. Result: A decrease in manpower
needed for warehouse operations and an increase in accuracy of
warehouse inventory
January 1986 - December 1991 Framing Suppliers
Birmingham, AL
Warehouse Manager
. Responsibilities included:
. Timely processing of customer orders
. Reviewing customer orders to ensure accuracy
. Procurement of stock items
. Assured delivery of all local and national orders
. Assisted on inventory on control team
. Placed orders with vendors based stock needs
Education
B.A., Political Science (History minor), University of Alabama Birmingham
(1993).
Special Skills
Proficient use of Microsoft Office (Excel, Word, Access,) FoxPro and Alpha4
database packages
References
Professional and personal references furnished upon request. [pic]
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