MATT REGALADO

**** *. ******** *** ******, CA ***74 abkkji@r.postjobfree.com 559-

***-**** ** 559-***-****

Organized and dedicated desktop support professional with over 5 years

experience in all I.T. environments ranging from small to enterprise level

areas.

Summary of Qualifications

. Extensive experience setting up, installing, and repairing desktops,

laptops, printers, and modems.

. Outstanding knowledge of multiple hardware and software applications.

. Strong background with hard drives, central processing units (CPUs),

video cards, firewalls, and antivirus and disaster recovery software.

. Skilled communicator, able to successfully work with wide range of end-

users to diagnose and resolve complex technical issues.

. Extensive knowledge of both PC and LAN hardware and applications.

. Microsoft Certified Desktop Support Technician.

Technical Skills

Operating Systems: Windows 2000/Server 2003 & 2008/ME/XP/Windows

7/NT/Vista, Mac OS X Snow Leopard.

Software Applications: MS Suite (Word, Excel, PowerPoint, Access), VMWare,

Ghost, Adobe, Symantec, PCAnywhere, McAfee, Citrix GoTo Assist, TeamViewer

Networking: LAN/WAN, TCP/IP, VPN, CAT 5/6 Cabling, Ethernet, Routers,

Switches, VoIP Networking.

Certifications

A+, Network+, I-Net+, Security+ (CompTIA), Microsoft MCP (MCDST),

Microsoft MCSA

Professional Experience

Pinnacle Technology Tulare, CA 09/16/10-Present

Systems Technician

. Providing windows client systems support both in shop and on site.

Troubleshoot and repaired technical issues for a wide variety of

windows based systems.

. Providing telephone and remote support over network/internet

connection to most user environments.

. Configuration Build up of network infrastructure for business clients

networks

. Server builds from the "Ground Up"

Fresno County Sheriff's I.T. Dept Fresno, CA. 08/16/10-08/20/10

Net RMS Desktop Support Technician

. Implemented and Deployed Net RMS system upgrade to all 750 user's

systems including Sheriff's, Deputies, Sergeant's, Lieutenant's,

Detectives, and all other sheriff's staff systems within the

department.

. Remote Management upgrade of Windows Systems within other law

enforcement departments including Air Support, North, South, and Main

County Jails, Dependency and Family Courthouses, and Substations.

Pomeroy IT Solutions Tulare/Visalia, CA. 06/03/2010-06/07/2010

IBM/Lenovo Technician

. Provided upgrade of customers linux platform based systems by

installing the latest operating system updates.

. Proceeded with the removal of old US Robotics modem in place for

internet connection, and installed new dsl connection to give the

client systems an increase in speed on their new internet connection

and final verification.

Family HealthCare Network I.S Dept. Porterville, CA. 10/22/09-04/30/10

Network Technician I

. Provided telephone and in person support for over 700 medical staff

users, troubleshooting, diagnosing, resolving, and documenting

hardware, software, and network related technical issues.

. Created, responded to, escalated, and closed tickets. Tracked all

outstanding tickets, and worked closely with the main dispatcher of

helpdesk tickets to get them resolved in a timely manner.

. Documented all technical issues. Highlighted steps taken to remediate

problems.

The Chevron Corporation I.T. Dept. Bakersfield, CA. 04/17/09-10/16/09

GIL 3 Desktop Support Technician

. Migrated over 4,000 windows XP systems to a windows Vista enterprise

system.

. Migrating and Configured all end users previous settings within XP to

their Vista machine.

. With approval I installed any additional software necessary for any

user on their new system (e.g. windows instant messager, A.I.M etc.)

. Installed smart card feature onto new systems for added user security

and authentication.

Advanced Micro Systems, Visalia, CA. 9/10/07-01/26/09

Technician

. Worked on clients systems both in-shop and on-site to install,

troubleshoot, and repair technical problems for computer systems,

including laptops, desktops, printers, modems, and monitors.

. Provided telephone and e-mail technical support follow-up,

recommending purchases as required.

. Built/Re-Built and customized computers for clientele.

. Installed firewalls, virus software, and removed Spyware/Malware on

various clients systems.

Education

San Joaquin Valley College, Visalia, CA

Associate of Science Degree, 2007

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