Customer Service Sales
Resume:
Afroz Manji
woods drive, unit ***
Skokie,
il, 60077
2320
**********@*****.***
Profile
Innovative Information Technology professional with
significant experience in problem solving,
leadership, along with strong oral and written
communication skills. I am also very detailed
oriented with great organizational skills.
Education DeVry University
Graduated 2001 - Bachelors of Science in Business
Administration
Major - Information Systems
Areas of Expertise - Sales
- Customer Service
- Project Management
- All Microsoft Office Applications
- Telephony/Data/Voice Communication
Experience
2010 July - present Sanford Brown College
Skokie, IL
Admissions Advisor/Recruiter
. Screen leads and conducted personal interviews to
qualify students
. Made appointments and follow up calls, to complete
registration with students
. Used all marketing and recruiting tools to get Sanford Brown story in
front of all prospects
. Created student proposals for all educational goals and financial
services
. Prospected new students through existing student files and personally
developed leads
2009Jan-2009 Oct DeVry University
Naperville, IL
Assistant Director of Admissions
. Assisted in the development, direction and
coordination of Admissions Office activities in
accomplishing its collective team goals and
objectives.
. Provided leadership skills to ensure that all
admissions personnel are trained to perform their
jobs effectively and in a team-oriented manner.
. Ensures that morale of Admissions personnel is
positive and provides for a viable organization in
order to meet its commitments.
. Trained and developed Admission Advisors into top
performing team members
. Carried out supervisory responsibilities like
running sales reports and quarterly targets
. Build, maintained and encouraged productive
working relationship with staff
2007Jan - 2009Oct DeVry University
Naperville, IL
Admissions Advisor/Recruiter
. Screen leads and conducted personal interviews to
qualify students
. Made appointments and follow up calls, to complete
registration with students
. Used all marketing and recruiting tools to get the DeVry story in front
of all prospects
. Created student proposals for all educational goals and financial
services
. Prospected new students through existing student files and personally
developed leads
Dell Computers Toronto, ON
2002Nov-2004Jan Account Manager
. Built relationships with customers based on knowledge of Dell's
technology, products, services
. Effectively prioritized multiple demands while ensuring customer needs
are met.
. In charge of growing daily sales through specials for the week
. Promoted to Senior sales rep. within the first 6 months
. Communication liaison between engineering and account management
. Maintained a good client company relationship over the phone
Quest Computers Toronto, ON
1999Oct -2002Nov Account Manager
. Managed accounts and customer needs for computer hardware and software
. Excelled in company goals and quotas on a quarterly basis
. Responsible for all reporting methods and tools
. Set up client portal for e-business and online ordering, using Ms Office
Interests/Activities
. Attained license for Life and Health Insurance
. Member for Chicago Girls Scouts Troop 8825
. Fundraised food can drives for Salvation Army
Achievements as an Admissions Advisor:
. Started off as an associate advisor in 2007. My goal as an advisor was
to start 5 students for the first 2 sessions. Within the first 2
sessions I doubled my goals and started 10 students each session.
. Within 4 months of my hire I was promoted to advisor level 1, where my
goal was to start 10 students every session. I exceeded my goals by
110%.
. Within 2 months, I was promoted to advisor level 2. As advisor level 2
my goal was to start 12 students every session, which I met and
exceeded by 150%.
. Received awards and certificates such as:
-Team Spirit Award
-100% start goal Award
-Gold Coin Award (for turning a student application to a registered
file in less than a week)
-Member of the Top Performers Club
Achievements as an Assistant Director of Admissions:
. Recruited and developed 9 team members. Supervised 9 team members
directly, and 40 team members indirectly.
. First full session as a team we met our start # by 150%.
. Every session our team started 115% of our goal, and reached our
numbers 1 week prior to session start date.
. As an ADOA the metrics I was measured in was start target, team
interview rate, team applications, and registration files.
. Received awards and certificates such as:
-Top Gun Team Award
-100% start goal Award
-Goal Coin Award (for meeting 150% of our start goal the first session as a
new team)
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