Customer Service Project Manager

Peter Boutros

*** ********* *** ( Jersey City, NJ 07307

Phone: 201-***-**** ( E-Mail: ********@*****.***

Objective

Driven and highly motivated Mechanical Design Engineer seeks full time

position in Engineering. Brings experience in engineering principles,

tools, and practices with mechanical systems. In addition, brings a highly

competitive BSME (Bachelors of Science in Mechanical Engineering) and a

minor in Management.

Experience

CONCIERGE

Grand Street Property Management - Jersey City, NJ 07/2009 - Present

Greet guests at the front desk with a friendly and pleasant demeanor.

Provide customer service to tenants. Answer guest inquiries about the

city, local events and attractions. Deal with various vendors to

handle special guest requests (e.g. corporate parties, travel,

dining). Ensure building security. Communicate shift report e-mails

with a detailed description of what went on during the shift.

Mechanical/Design Engineer (Intern)

Dagher Engineering, PLLC - New York, NY 06/2008 - 09/2008

Applied many engineering skills, including the direct design of HVAC

systems, water and air raiser diagrams on AutoCAD. Visited sites with

Project Manager, such as Hotels and Schools, to assist in surveying.

Provided key research to help with equipment selection such as pumps,

heaters, and coolers. Frequently interacted with other functional

groups and communicated with vendors on technical and/or

administrative matters. Supported other project teams with

engineering assignments. Assisted marketing by providing technical,

cost, and schedule information.

Waiter

Red Lobster - Secaucus, NJ 05/2007 - 08/2008

Employed different methods of customer service by waiting tables and

handling any customer complaints. Contributed to increasing

restaurant's total sales, by building great rapport with guests and

ensuring their return regularly. Frequently requested by name to

serve returning guests. Rewarded with Employee of the Month multiple

times and received positive recommendations from guests to Management.

Willingly helped other team members as needed.

Education

BSME, Mechanical Engineering Science 2010

Senior Design Project with Thesis Required

New Jersey Institute of Technology - Newark, NJ

Technical Proficiencies

ProEngineer IDEAS MS Office

AutoCAD Mat LAB Macintosh

LAb work

. Operation of CNC (Computer Numerical Control) machine

. Rockwell hardness testing using B, C & N scales

. Torsion tests

. Measurements of pressure, temperature, mass flow, and displacement

. Examination of discharge pressure, suction pressure, pressure

distribution, drag, separation point for flow

. Heat transfer in different materials

. The operation, characteristics and efficiency of a gear pump at

various speeds

. Determination of performance characteristics such as the torque,

power, fuel consumption, brake thermal efficiency, volumetric

efficiency and mean effective pressure in a car engine

personal strengths

. Tenacity and diligence during challenging assignments.

. Demonstrated leadership and team building capabilities.

. Versatility, adaptability and willingness to tackle new

responsibilities.

. Self-assured, assertive and self confident.

Contact this candidate