Customer Service Manager

Angelia Jenks

*******@*******.***

**** ********** **** ****: 770-***-****

Marietta, GA 30062 Cell: 678-***-****

Dedicated customer service

professional with 10+ years of

experience in cellular retail and call

center settings. Consistently achieve

record high customer satisfaction

rankings, improvements to the bottom

line and turnaround of underperforming

operations.

Professional Experience

01/06 07/09 AT&T Austell, GA

Sale Support Administrator/ Customer Coordinator/ Manager Relief

Monthly Inventory Count/ Responsible for and maintain all inventory and cash in store

Prepare daily deposits/ run daily reports/ supervise the sales f loor

Order all supplies and equipment/ Daily manager duties

Processed payments/Activated Service/ Administered OCC and RTA credits to accounts.

Conducted Monthly Audits.

Experience in maintaining files in accordance with established procedures and retention

regulations, preparing recurring reports

data warehouse experience specifically including Business Objects and other Business Intelligence applications.

11/03 01/06 Cingular Wireless/AT&T Cedartown, GA

WLNP Help Desk Offline Caseworker/ Tech Support/ Relief Manager

Tech Support Analyst, Relocations

Customer Service/ After hours/Payment Processor

Troubleshoot port request and fix problems with customer phone service

Provided Tier 2 tech support to customers as well as data support.

Processed payments/Activated Service/ Administered OCC and RTA credits to accounts.

01/02 06/03 Internal Revenue Chamblee, GA

Data P rocessing Clerk

Processed money for federal deposit/Lock Box.

Processed Tax returns for payment

Pulled and purged Tax returns for court purposes

Level 4 Security Clearance

09/00 08/01 Maximus Child Support Atlanta, GA

S pecial Functions Team Assistant

Responsible for incoming and outgoing mail, case t ransfers, all money and payments.

Researched and t racked payments, performed income verifications/ skip t racing

Operated 38 multi line switch board, pulled files for review and modification

Knowledge of establishment, enforcement and locate functions.

Prepared cases for court, attended court, ordered and maintained all office equipment

and supplies.

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