Customer Service Sales

***** ****** ******

Riverside, CA *****

Telephone: 951-***-****

Email: **********@***.***

Carlos Lorenzo

Objective:

A challenging position in purchasing, distribution, management or

customer service; offering an opportunity for further

learning, growth and career advancement.

Career minded professional with strong background encompassing:

Warehousing/distribution material flow, Purchasing,

Contract Negotiations, Sales, Supervisory skills,

Marketing Development and strategies, Computer systems.

Experience:

March 2010 - Present

PrimeLine, Redlands, CA

Supervisor - Packaging division

. Maintain, manage, organize daily packaging department

. Direct, supervise and scheduled 74 packaging team

members

. Team member training and productivity motivation

. Hire, discipline and terminate associates

. Conduct safety meeting and monitor associates of violations

. Re-build tooling fixtures used in packaging areas

. Contact maintenance department when packaging machinery

malfunctions

. Monitor employee productivity and daily time clock punches for

accuracy

. Resolve employee disputes and encourage employee suggestions

. Enforce company SOP and company safety procedures

April 2009 - March 2010

K&V Construction, Riverside, CA

Commercial construction technician

. Demolition, rebuild and modify commercial buildings for

new tenants

. Hang dry wall; help pull electrical lines, texture, paint

and weather-proof commercial buildings.

. Correct termite, water and weather damaged interior and

exteriors on commercial buildings in southern California

1998 - April 2009

ClearPack Engineering, Inc., Corona, CA

Inside Sales and Marketing

. Coordinate customer service department, answered

customer's questions regarding product specifications,

pricing, delivery/lead-times and warranty info

. E-mailed product drawings and specification data for

clarification

. Maintained positive customer relationships via strong and

honest communication

. Handled problem resolution, special requests, expediting

requests and inventory inquires

. Issued customer return authorization when deemed

necessary

. Faxed, e-mailed and filed customer acknowledgements, PO's

and invoices

. Maintained customer information in computerized data base

. Conducted personnel training and performance assessments

. Enhanced account base by new marketing campaigns and

website

. Work closely with customer's to launch new product lines

on a concise time schedule.

1994-1998

Hannan Products, Corp., Corona, CA

Account Manager - Outside Sales

. Experienced sales rep for an Int'l machinery manufacturer

. Successfully managed two sales districts in Southern CA

. Implemented training courses for new recruits

. Brought in new accounts by direct marketing as well as

trade shows

1987-1994

Hannan Products, Corp, Corona, CA

Purchasing Manager

. Responsible for successfully managing and implementing

the purchasing department

. Issued, quotation requests, purchase orders, expedition

requests, RMA and vendor evaluations reports

. Worked closely with controller and manufacturing

departments, to insure seamless material flow for all

sectors of manufacturing

. Bought over 9500 different sku's for industrial machine

manufacturer

. Worked with suppliers to maintain highest quality

components, best possible pricing and an on time delivery

. Verify receiving documents and invoices match issued

purchase orders

1986 - 1987

Tandy Corporation, Cerritos, CA

Merchandise distributor / Inventory Analyst

. Identified inventory needs based on an analysis of stock

to sales ratios for the total district

. Authorized, documented and initiated all product movement

. Maintained close contact with senior buyers and logistics

departments

1984 - 1986

Video Concepts, Cerritos, CA

Warehouse / Distribution Center Supervisor

. Coordinated, documented, received all product to and from

a large distribution center

. Manage and supervise all distribution employees

. Responsible for employee training and scheduling.

Education:

. Attended Riverside City Collage

. Attended San Bernardino Valley College

Interests:

. Computers, sports, biking, home remodeling projects

Of Special note:

. Fluent in Spanish (as a second language)

. OSHA certified for all forklifts and all material

handling equipment

Contact this candidate