Manager Customer Service

Caroline Higgins

***** ********

Mission Viejo, CA 92691

949-***-****

Philosophy

Social Media succeeds by generating interest. In practice for example, a

business blog writing service does not profit a company by selling a product but

by increasing visitors to a business's website. The same applies to Facebook

friends and Tweets - it may seem fruitless to some, but this is the world in which

many customers now live and more importantly, it's how they discover new

products and services.

Skill Set Includes:

• Social Media planning and creation

• Online Marketing

• Strong Writing Ability

• Web content and Blog-Style Writing

• Strong Technical Background in Recruiting

• Strong Organizational Skills

• Self-Motivated Achiever

Employment

PocketMac Software

Social Media Marketing Manager 12/09 - current

PocketMac is a software developer and publisher focused primarily within

the Mac world. Along with software, their other products include iPhone

apps and games.

• Write social media posts- press releases- emails- blog content creation

• Strong use of Twitter - HootSuite

• Promote via LinkedIn, several Facebook pages; bookmarking blogs via

StumbleUpon, Digg, Delicious, Reddit, etc.

• Forum management on various sites

• Create alliances with various groups including PETA-

• Interview arrangements for VP

• Solicit product reviews

• Various SEO activities: Wikipedia promotion resulting in first page

search for both Mac software companies (#1) and PocketMac

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• Plan and execute Customer Service Plan offering pre-problem support

• Work with affiliates

• Plan and execute editorial schedules

• Promote YouTube videos

• Manage giveaway programs

• Write and distribute press releases via optimal wire service

PocketMac Blog http://www.pocketmac.com/blog/page/2/ Ghostwriter

Additional Published Articles

Front Page Technorati Promo: http://technorati.com/entertainment/article/enter-

to-win-oscar-red-carpet/

Technorati Profile Page: http://technorati.com/people/caroline1234/ (includes list

of articles- See below for a few examples:

Interviews: http://technorati.com/lifestyle/article/vampire-filler-a-stem-cell-face/

Breaking News: http://technorati.com/lifestyle/article/major-gas-explosion-in-

san-bruno/

Sports: http://technorati.com/sports/football/article/revis-and-ny-jets-reach-

agreement/

Executive Recruiting, Inc.

Recruiter 11/2001 - current

• Recruiting for full range technical positions

• Working almost exclusively with governmental agencies

• High-end recruitment of Secret/Top Secret cleared individuals

• Screening and managing candidate database

• Client Account management

• Rate negotiations, as well as complete package agreements

• Clients: NASA Headquarters, US Customs Office, NSA,

secured military facilities

Ensign Service Center

Interim Office Manager/Service Center Resource 3/08 - 12/09

The Ensign Group provides skilled nursing and assisted living services at 75

facilities.

Office Manager: [recommend you eliminate the initial caps below]

• Telephone and Reception - Servicing over 70 facilities

• Facility Administrator interfacing

• Compiling and dispersing periodic reports

• Catering Arrangements - Daily/Weekly/Monthly

• Calendar Arrangements

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• Upkeep of Office Machines Supporting Staff of 50+

• Assistant to Various Departments Including Legal, Clinical, Therapy as well as

support to the Facilities

• Mail Disbursement/Fed Ex/UPS, etc.

• Daily Interaction with Various Vendors

• Office Supplies

• Administrative Duties for Service Center President

Event planning:

• Annual Director of Rehabilitation meeting

• Smaller weekly meetings 8-60

• Food and Beverage Negotiation

• Room Negotiations

• Flight arrangements for 40 plus from various destinations

• Outside Food Vendor Negotiations

• Procuring Legal Documentation, i.e. contracts; W-9s

• Transportation considerations

The Job Dr Inc.

Senior Recruiter and Account Manager 10/98 - 9/2001

• Technical Recruiting

• Sales Recruiting

• Account Management

• Candidate procurement

• Personal one-on one interviews

• Screening

• Reference and background checks

• Salary/package negotiations

Education

BA Journalism/Communications CSUC

LinkedIn: http://www.linkedin.com/in/carolinehigginssocialmedia

Website: www.carolinesrespertoire.com (under construction)

My own blog: http://blog4caroline.wordpress.com/

Volunteer

Ideatopi.com - Social Media

Examiner.com - Technical Content Advisor

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