Customer Service High School

KEVIN S. TSCHAI

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*** ********* ***** ******: 757-***-****

Virginia Beach, VA 23462 Home: 757-***-**** Email:

******@*******.*** Fax: 757-***-****

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Service Management/ Analyst

OBJECTIVE

With a strong background in telecommunication and business management,

my objective is to obtain a position where I can effectively utilize

my experience and education.

EXPERIENCE

Account Executive - Fiber Optic Solutions

Verizon, Virginia Beach, VA

June2006-Jan2010 Exceeding sales objectives for 3+

years by accurately assessing and advising on complex product

and services. Interdepartmental supervision to resolve

complaints and create solutions for residential and business

clients. Evaluating and assessment of confidential credit

information. Multitasking terminals and accessing databases to

effectively negotiate cost reductive strategies to customers and

coworkers.

Retention/ Billing Representative

Sprint-Nextel, Hampton, VA Jan 2004-

June2006

Consistent leader in determining cost effective solutions to

retaining Nextel individual and business accounts. Exceeding

levels of company quality and quota goals. Supporting, coaching

and developing coworkers and subordinates on all aspects of

customer retention. Training new employees on retention systems

and goal targets. Successfully provided solutions,

implementation and training of a new retention strategy.

Customer Service Team Lead/Coach

TeleTech Holdings, Inc., Hampton, VA May

2002-Jan 2004

Servicing the Nextel Wireless network residential and business

clientele with exemplary customer solutions. Adhering to quality

standards with professional communication and organizational

skills. Supervisory and agent floor support.

Team Manager

Budget Car Rental, Norfolk, VA

Jan 2001- May 2002

Supervise ten rental sales agents including drivers and area

locations. Manage and deescalate customer issues. Fully train

and provide guided leadership to team. Assisted in AP/AR

functions and daily financial reports of each location.

EDUCATION

B.A. in Business Management (anticipated June 2011)

Liberal Arts Management Program

Virginia Wesleyan College

A.S. Degree in Business Administration - June 2008

A.S. Degree in General Studies - June 2008

Tidewater Community College

High School Diploma with Governor's Seal - 1998

Kempsville High School, Virginia Beach

References - Available Upon Request

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