Customer Service Manager

Melissa Gorski

**** ******** ******

Whiting, Indiana 46394

Home: 219-***-****

Cell: 219-***-****

E-Mail: ***************@*****.***

Objective: To obtain a challenging position utilizing my extensive

communication, customer service and problem-solving skills and

experience in an environment which provides an opportunity for

growth and advancement.

Education: George Rogers Clark High School, Hammond, Indiana (1995-1999).

Curriculum: General and Business.

Purdue Calumet University, Hammond, Indiana (2008 through present).

Curriculum: General

Employment: Strack and Van Til, Hammond, Indiana (August, 2004 through

present).

Service Center Representative: Service booth operations assisting customers,

balancing cash drawers, verifying cash drops, store accounting,

assisting front-end managers and maintaining smooth flow of

operations.

Speedway Super America, LLC, Merrillville, Indiana (April, 2003 through

December, 2003).

Cashier/Customer Service: Balanced daily reports on all registers, verified safe

balances per shift, customer service, prepared paperwork for daily

accounting, delivered daily bank deposits, ordered paper and coin

money, produced weekly shift schedules, interviewed prospective

employees, reference checks, payroll, ordered products weekly,

inventory.

Luke Oil, Inc., Whiting, Indiana (September, 1999 through April, 2003).

Store Manager: Balanced daily reports on all registers, verified balances per

shift, prepared daily deposits, handled customer concerns, registered

all cashier balances, voids, discounts and notated cashier

overages/shortages, Brink’s orders for paper and coin money,

notated vendor invoices in computer, input fuel usages for deliveries,

prepared daily accounting reports, produced weekly schedules,

interviewed prospective employees, ran reference checks, did payroll

accounting.

Reliable Markets, Hammond, Indiana (December, 1997 through September,

1999).

Cashier: Totaled customer orders on non-computerized cash register system,

handled credit cards, vouchers, food stamps.

Skills:Typing; adding machine; calculator; cash register; telephones; Microsoft Office

(including Word and Outlook); data entry; very experienced in

customer service and dealing with the public. I have a strong

management background, have very good coping skills and a highly

developed sense of basic accounting and money-management skills

with respect to business operations. I am extremely organized and

task-oriented, and enjoy meeting people and working as part of a

team. My learning abilities are top-notch and when given a new task

or learning opportunity, I grasp it wholeheartedly and take ownership

of the challenge.

References: Furnished upon request.

Contact this candidate