Customer Service Marketing

Carrington Ellis

*** **** *********

Baldwin NY, 11510

***************@*****.***

646-***-****

Career Objective

Seeking a challenging internship position that will complement and enrich

my academic and social education while allowing growth and the ability to

showcase my talents

Education

Long Island University / C.W. Post Campus

Bachelor of Science in Business Administration, Major specialization:

Marketing

Nassau Community College / Garden City, New York

Associate degree in Applied Science, Graduated May 2006

Specialization Major: Marketing

Professional Skills

Proficient in Microsoft word, Power Point, Social media marketing and

Outlook working knowledge of Excel, PRS, knowledge of new

marketing/promotions strategies as well as traditional strategies

Internships

Sony Music Entertainment Inc., New York, NY

Creative Administration Intern (May 2008 - August 2008)

. Provided administrative support for the department by ordering supplies,

booking travel, answering phones, booking conference rooms, updating

meeting notes and Invoice Database

. Drafted contracts for ownership of art used for retail merchandizing

projects through company software and served as a liaison between

marketing, promotions and creative departments

. Participated in Brainstorming meeting with product designers, Directors

and VP's

Professional Experiences

Broadridge, Edgewood, NY

Digital Print Operator (August 2006- Present)

. Process time sensitive material and ensure high-quality work for Fortune

500 companies

. Updated staff and management with status of key and critical jobs

through Excel reports

. Coordinate and perform a range staff and operational support activities

for the department; serve as a liaison with other departments in the

resolution of day-to-day operational problems

Washington Mutual, Merrick, NY

Teller/Customer Service (January 2005 - August 2005)

. Identified and sold company products and services based on consumer

needs

. Addressed customer inquiries and concerns and referred to the

appropriate internal resources for resolution as well as providing

administrative support for the branch

. Monitored and controlled customer files to facilitate periodic

communication with clients regarding product and service satisfaction

and upgrades

West Side YMCA, New York, NY

Client service specialist (March 2002- November 2004)

. Interim MIS coordinator, worked directly with all department managers to

maintain and update various template files for company Intranet and

program catalog

. Sold and upgraded memberships, referred customers to short term programs

and classes as alternatives to standard membership options

. Trained new employees and interns on company policies and procedures

Activities C.W. Post Cooperative Education Program

Contact this candidate