Customer Service Quality Assurance

Lorenzo Lara

*** ***** **, **** **********, California 95691

916-***-****

************@*****.***

OBJECTIVE: To obtain a position at a company where I can maximize my

management skills, quality assurance, network development, and training experience.

SUMMARY OF QUALIFICATIONS

• Active secret clearance

• Specialized in Microsoft operating systems

• Military communications training

• Basic Cisco router and switching configuration

• California driver’s license

• Basic Linux operating system configuration

• Bilingual, fluent in English and Spanish

• Microsoft server administration

• Fast learner and hard worker

• Voice over IP Technology

• Dependable.

• Satellite and microwave communications

• Self-motivated

• Small computer networks

• Always strive for perfection, loyal, persistent, able to work alone or with others, also very

customer oriented, proven ability to produce leadership and training skills, and well

organized

EDUCATION

• Associate of Science, Information Technology-Computer Network Systems

• ITT, Technical Institute Rancho Cordova, CA

• U.S MARINE CORPS specialized training: communication equipments, diversity and

troubleshooting

• United states Marine Corps, Camp Pendleton, CA

EMPLOYMENT HISTORY AND EXPERIENCE

• SALES REPRESENTATIVE- ROYAL SLEEP COMPANY. JUL 2002-DEC 2003

Sales and customer service

• MOBILE MULTY CHANNEL EQUIPMENT OPERATOR-U.S MARINE CORPS.

JUL 2004-JUL 2008

Supervised and installed communication equipment

Main supervisor responsible for the installation and maintenance of communication

terminals and other mechanical equipment

Assembly and disassembly of satellite terminals.

Supervisor for over 25 personnel.

Provided leadership, instruction, and supervision for new trainees.

Supervised a crew of 25 in daily operations, including evaluation and discipline.-efforts

led to 25% decrease in mechanical failures and product loss

• Comcast Communications. Nov 2008-Present

Communications technician with Comcast communications

Communications technician training academy (Comcast)

Knowledge of IP telephony and radio frequency communications

Small computer and home networking

Good troubleshooting skills and critical thinking

Superior Customer service

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