Customer Service Sales

Krystle A. Hawkes

Telephone Number: 801-***-****

Email Address: ************@*****.***

Objective: To obtain a job in which I am employed full time in order to

pursue my education and support myself.

Employment History

January 2010 - July 2010

The Mayan

Server

Sandy, Utah

Responsibilities: Serving customers in a friendly and timely fashion in a

multi-level, fast paced restaurant.

January 2009 - November 2010

McGrath's Fish House

Server

Sandy, Utah

Responsibilities: Side work including but not limited to 80 rolls of

silverware per night, stocking back of house with various supplies as

needed, cleaning back of house after every shift, vacuuming under tables

and cleaning the tops of tables within assigned section with Murphy's oil

soap, filling sugar, salt and pepper caddies for each table in assigned

section; serving guests with drinks, bread, salads, appetizers and entrees.

October 2008 - February 2009

Art Institute of Salt Lake City

Clerical

Draper, Utah

Responsibilities included: Recruiting for open teaching positions;

creating, organizing and maintaing a filing system; quality checks of all

student files in preparation for internal audit; various office and

clerical duties.

August 2007 - May 2008

Sports Authority

Cashier

Park City, UT

Responsibilities included: Entrusted with manager keys for registers,

ringing employee sales and authorization of store sale ringing; maintaining

integrity of funds in the cash register including but not limited to making

change, balancing drawer at the end of each shift, and handling returns and

exchanges; training new hires; ringing up customer purchases; maintaining

cleanliness of space behind counter and returning misplaced items to proper

places on sales floor; maintaining visual integrity of merchandise

immediately in front of sales counter; inventory of surplus merchandise in

storage; organization of various merchandise and pricing;.

May 2007 - August 2007

Convergys

Customer Service Representative

Murray, UT

Responsibilities included: Fielding all customer service related phone

calls for DirecTv and redirecting calls when necessary; maintaining

professional and objective attitude towards sometimes difficult customers;

troubleshooting basic hardware problems and malfunctions; scheduling

service calls; authorizing manager specials.

August 2006 - May 2007

Red Rock Brewing Company

Hostess

Salt Lake City, UT

Responsibilities included: Managing flow and timing of guests to seating;

merchandise sales; maintaining integrity of cash register including but not

limited to balancing drawer at close of business in the evening, making

change for servers, employee sales and processing returns and exchanges;

assisting servers and busers with bussing when necessary; rearranging table

placement for flow of traffic and customer needs.

March 2006 - August 2006

Beauty Zone

Receptionist

Park City, UT

Responsibilities included: Answering phones; scheduling appointments;

greeting and assisting customers with merchandise questions; maintaining

cleanliness of product displays and receptionist desk; inventory

replenishment.

Education:

Art Institute of Salt Lake City

Graphic Design

First Year Student

University of Utah

General Studies

Two Years

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