Customer Service High School

**** ****** ***** #** ********, CA *****

* * * - * * 5 - 0 6 9 8 F M O @ C L E A RW I R E . N E T

FELICIA M. MORENO

OBJECTIVE

Exercise and expand my excellent customer service skills. Deliver a pleasant work environment

and establish a great working relationship between co-workers and clients. Strive to continue

practicing and evolving my skills.

GPA 3.39 Math Calculations

IV Admixture Unit Dose

Inventory Control/Outdating Medical Terminology

Aseptic Techniques Abbreviations/Symbols

Transcription of Physician Orders Compounding Procedures

Parental Admixtures Routes of Administration

Typing 30 WPM Telephone etiquette

Computer skills (MS Word, MS Powerpoint)

EDUCATION

Carrington College California, Stockton, CA August 2010

Associates Degree in Pharmacy Technology

Franklin High School, Stockton, CA

High School Diploma.

Passed California High School Exit Exam (CAHSEE).

Student Council, Assistant Publicity Comm. & Renaissance Coordinator, Link Crew Leader

EMPLOYMENT

St. Joseph’s Medical Center, Stockton, CA July – August 2010

Pharmacy Technician Externship

Duties included dosage calculations, interpretation of prescription labels, compounding IV’s and

oral syringes, filled prescriptions, preparing and restocking Omnicell, restocked crash cart trays,

and anesthesia trays. Verified incoming prescriptions, confirming refill status and faxing refill

request if needed to physcians, refill prescriptions as ordered, reverse claim orders as needed.

Lowes, Stockton, CA 2007-Present

Customer Service Associate IV

Ring customer purchases, supervise 3-7 cashiers, filled in for head cashier,

problem solving & answering customer questions, ran customer service desk and call

warranty/rebate services, pick up later loading tickets, truck rental liability forms, credit card

applications, internet orders, assist in the process change, cash pulls/pick-ups and the closing of

registers.

Target, Stockton, CA 2005-2007

Clerical Operator

Monitored employees by checking in/out necessary work equipment, scheduling individual

breaks/lunches, multi-line, copying, faxing, filing, bulletins. Volunteer captain/coordinator, set

up and directed various volunteer events. I was featured in the company newsletter as “Best in

the Community”.

References available upon request

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