Customer Service High School

Michael H. Grace II

*** * *** ******* ***

San Bernardino, CA 92410

909-***-****-Cell

Objective

To obtain a position where my skills & experience can contribute to the overall success of the

company.

EDUCATION

Dr. John H. Milor High School - High School Diploma

San Bernardino Valley College - A.A Liberal Arts Candidate

Work EXPERIENCE

11/ 2002 - Current

MADD-Mothers Against Drunk Driving - Marketing and Outreach Coordinator

Assist victims with impact presentations. Assembled and disassembled presentation displays.

Responsible for marketing and advertising material and Victim Liaison. Attend presentations and

inform others of the impact in loosing a family member to a drinking and driving situation.

7/2008-1/2010

Service Employees International Union(SEIU)-Customer Service/ Telephone Operator

First line of contact/main telephone operator for all incoming calls . Answer a large quantity of

incoming calls. Constantly providing excellent customer service on the phone enthusiastically

and in a professional manner.Distributed all incoming calls and messages to the appropriate

dpt.division or personnel. Preformed other duties such as assisting with community turnouts for

events (e.g phone calls and distributing flyers). Assisted in election and field activities.

9/2007-7/2008

San Bernardino Unified school District – Maintenance Engineer

Swept and dusted, wet mopped floors and vacuumed rugs. Washed windows, walls and cleaned

restrooms and replenished toilet paper, sanitary seat covers, hand towels and soap.

7/2007- 9/2007

Fed Ex – Package Handler

Unload packages from trucks and put them on the converter belt so that they can be sorted and

logged into computer.

9/2006 - 12/2006

San Bernardino Unified School District - District Warehouse Worker

Route Coordinator for bundle drops from Warehouse area. Received all purchase order items. .

Packed and prepared materials for loading and delivery. Coordinated job task with the

warehouse/ Dispatch dept.

6/2006 - 8/2006

Children Therapeutic Center - Child Care Worker

Teach residents, independent living skills. Regulate and manage behavioral and medications

charts. Conflict resolutions with residence and anger management training. Communicate with

youth to have a positive communications and choices, and gain interest in general matters.

Supervise social activity and drove residents to school. Attended weekly school and residential

meetings.

References available upon request

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