Customer Service Training
Resume:
Maria Steadman
Raleigh, NC 27612
Cell: 919-***-****
*****.*.********@*****.***
PROFILE
Career Objective: To secure a career in Administration, Business
Development, Revenue Management & Customer Service in a reputed
organization, which appreciates professional approach and hard work, where
I can utilize my knowledge, various skills & experience in contribution
towards fulfilling the company's growth objectives, develop my career and
excel in the related field.
Summary of Qualifications:
. Experience with Programming Languages: C++, Oracle SQL, Visual Basic
6.0
. Proficient Microsoft Office: Word, Power Point, Outlook, Excel,
Access; in addition to Lotus Notes
. Extensive experience efficiently communicating oral and written
between supervisor and co-workers
. Self Starter as well as a Team Player
. Training and Supervision: Proven effectiveness in training others for
daily work procedures
. Managerial and Leadership skills
. Exhibiting the ability to lead as well as participate as a team member
. Coordinate service activities within Person Centered Plan
. Coordinator of Various types of Skill Building
. Proven ability to Multi-Task in stress-filled environments
. Data Entry
. Special Events Coordinator
. Office Management
. Operational Support
. Organizational Skills
. Personal drive allows me to view most issues as a challenge, rather
than an obstacle
. Mentor
Employment History:
January 2010- Present-Infinite Wellness Concepts: Raleigh, NC: QP
Services consist of mental health and substance abuse rehabilitation
services and support necessary to assist the person in achieving goals.
Supplied the basic skills activities as required in the PCP (Behavior and
anger management, Therapeutic mentoring, Socialization skills, Adaptation
skills, Symptom monitoring and management skills, etc), provided
interventions that address the functional problems associated with complex
and complicated conditions of the identified population, through strengths-
based interventions services focus on the promoting recovery, symptom
reduction, increased coping skills and achievement of improved functioning,
write daily service notes with proficiency and submit as required, with
little reworking, meet billing requirements and follow and adhere to the
individual's PCP.
May 2008 - June 2009 - Faith Works : Raleigh, NC Qualified Professional
(Field QP).
Coordinating and Linking Clients with Mental Health /Substance Abuse issues
with community resources. Providing consumer with coping skills and social
skills to help them better adapt in the community.
Dec. 2006 - Dec. 2008 - Dominion Healthcare: Raleigh, NC Associate
Professional (AP).
Services consist of mental health and substance abuse rehabilitation
services and support necessary to assist the person in achieving goals.
Responsibilities include: (same as above(Faith Works:QP)).
July 2005 - Feb. 2007 - IBM: RTP - Executive Assistant/ IBM Software Group.
Provide high-level administrative support by conducting
research, preparing statistical reports, handling information requests, and
performing clerical functions such as preparing correspondence, receiving
visitors, arranging conference calls, and scheduling meetings, Client
Project Tracking, Project Management, Administrative support, Web Posting,
Coordination of Team Room Databases and client Agenda forecast, Responsible
for maintaining Client Calendar events, proficient in organizing client
Follow-ups and Actions procedures, display expertise in All Microsoft
operating systems and excellent knowledge of Microsoft Office products.
Train and supervise lower-level clerical staff
Feb. 2004- Dec. 2006 - P.R.O.U.D.: Durham, NC -Assistant Facilitator.
Administrative Duties, Preparing reports, screening calls, Developed new
data entry procedures to facilitate spreadsheet updates, Extended
positive social skills while acting as a Mentor and Tutor for at risk
youth; Implemented and directed an enhanced computer skills program for
the youth involved. Provided interventions geared towards accomplishing
goals stated in the individuals PCP.
April 2003-July 2005- Reflections: Durham, NC - Assistant Consultant
Consulted in the planning and evaluation of local Non-Profit Programs.
Jan. 2003- Feb 2004 BEBE: Raleigh NC- Service Representative
Dec.1998-May 2000 - Nu Dimensions Health Spa: Raleigh, NC - Front Desk
Coordinator/ Office Manager. Manages the company's lobby area, Greets
and directs all visitors, including vendors, clients, job candidates
and customers. Ensures completion of paperwork, sign-in and security
procedures, Coordinates various office support services, including
purchasing and facilities management, book keeping, responsible for
hiring, firing, rewarding, and disciplining office staff, maintained
employee schedules insuring sufficient coverage while remaining within
budget requirements, Lead training initiatives for all employees
stressing attentiveness to job responsibilities, system changes and
new policies and procedures, Balanced cash and other sales receipts
daily, Monitored and managed all daily financial transactions.
Technical Expertise: Microsoft OS/Office products, Database product
(Lotus, MS Outlook), C++, COBOL, Oracle SQL PL/SQL, Adobe Acrobat, Visual
Basic 6.0, and Basic, Web Development (HTML, DHTML), Knowledge of
Networking Essentials, BS in Information Systems
Workshops / Special Training:
First Aid / CPR Training
. NCI core Training
. Infectious Diseases and Blood Borne Pathogens Training
. Clients rights Training
. Anger Management Training
. Written and Verbal Communication Skills Training
Computer Courses: Data Structures, Operating Systems, System Analysis &
Design, Database Management, Web Design, Principles of Programming
Education:May 2007 - June 2007 JY MONK, Raleigh, NC
1997 - 2003 Saint Augustine's College, Raleigh, NC - *
BS Degree Computer Information Systems
*References available upon request.
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