Customer Service Administrative Assistant

Tracy A. Myers Cell: 702-***-****

*** ****** ****, *** ***** NV 89144

( Email: **********@***.***

Professional Administrative Assistant

Experienced administrative professional with cross-industry experience.

Emphasis on completing tasks quickly, on-time, and accurately while

achieving company goals and objectives. Self-motivated leader utilizes

excellent interpersonal and team-building skills to exceed organizational

goals while offering superior internal and external customer service and

support. Well-traveled with skills in cross-cultural business and public

speaking.

Superior Customer Service Maintain Inventory of Marketing Support

Supplies

Fluent Microsoft Office Team Building & Leadership Travel Coordination

Skills

Advanced Correspondence Event Planning Statistical Reports

Professional Experience

Ostler And Associates, Las Vegas, NV 2006-2009

Administrative Assistant

Responsible for the complex and confidential administrative functions to

support the CEO of a financial and insurance company. Fully supported the

CEO in executing company vision and goals.

. Prepared time-sensitive material, advanced correspondence and detailed

reports.

. Developed company website, produced company marketing DVD and

supporting marketing materials

. Created new client processing system which enhanced customer

satisfaction and loyalty.

. Coordinated travel arrangements and corporate events.

Tardus America, LLC, Las Vegas, NV 2000 to 2006

Executive Administrative Assistant/Office Manager

Recruited by CFO of financial services company to achieve company's

strategic and operational goals for growing financial call center.

Executed business plans and managed organizational development of newly

established company encompassing benefits administration, employee

relations, compensation management, and policy and procedure development

and implementation. Recruited, screened, interviewed, hired applicants and

checked references.

. Established robust benefit plan for employees including health,

dental, life, and PTO plans.

. Increased recruitment and company presence within the community

through effective ad placements.

. Instituted employee recognition program that increased morale and

retention.

. Created a detailed Access database to track customer information and

transactions.

. Developed and conducted comprehensive training and orientation classes

ensuring consistency and compliance with company's vision, values,

mission, and strategies.

Propeller, Inc., Orem, UT 1997 to 2000

Customer Services Technical Support Manager

Transformed company's helpdesk into world-class service provider through

hardware support in addition to recruiting, interviewing, hiring,

training, and processing newly hired support engineers. Supervised staff

of 10.

. Designed and implemented compensation standards and developed company

job descriptions.

. Successfully implemented standard helpdesk metrics utilizing creative

leadership, motivation and incentives to increase employee efforts

while expanding reporting capabilities needed in accurate billing

functions.

. Recommended and upgraded the Automatic Call Distributor. Implemented

and customized HEAT software to develop the capabilities of a growing

helpdesk. These implementations delivered a 30% reduction in call

times and a 40% decrease in wait times.

WICAT Systems, Lindon, UT 1984 to 1997

Project Manager (1994 to 1997); promoted from Customer Support Manager

(1984 to 1994)

Promoted to coordinate sales, research and development, and operations

departments to profitably bring products to world-wide market. Produced

technical documentation for computer-based training software and hardware.

Conducted international training seminars and organized national and

international trade shows.

Education, technical skills & Affiliation

B.A. degree in English

Brigham Young University, Provo, UT

Human Resource Management Certificate, University of Nevada, Las Vegas, NV,

2001

Nevada Notary Public

HRIS software selection, implementation, and maintenance; Heat; Clientele;

Ivantage; HRLogix

Society of Human Resource Management (SHRM), since 2001

MOUS Certified, Power-User Level

CNA, Novell Certified Network Administrator

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