Customer Service Manager

Location:

Posted:

September 29, 2010

Avery T. Tillett

Chesapeake, VA 23323

Email: **********@*****.***

Objective

Motivated and practiced professional seeking a position with a dynamic organization that welcomes

growth, resourcefulness and commitment.

Employment History

August 2005 – September 2010: DirectBuy of Hampton Roads Chesapeake, VA

Warehouse Supervisor

Employment duties included, but were not limited to:

• Providing exceptional customer service

• Supervision of 2 employees

• Receiving in merchandise

• Coordination and organization of the warehouse

• Loading and offloading various carriers

• Building maintenance

• New employee training

• Inventory

• Coordinating with my manager as well as our corporate office to resolve open issues

• Submitting freight claims

• Responding to members’ emails and phone calls in regards to missing and damaged merchandise

• Repairing damaged and defective merchandise

• Delivery of merchandise to members’ homes

Education

• Tidewater Community College

Currently pursuing Associates Degree

Course of Studies: Liberal Arts

• Oscar Smith High School Chesapeake, VA Graduated 6/2005

Areas of Expertise

Mohawk Certified Furniture Repair. Efficient in Internet Explorer, Windows XP, and Vista, Microsoft

Word, and Outlook.

References Available Upon Request