Customer Service Assistant

Shanae R. Johnson

** ******* ***** ************, ******** 21136 443- 980-6787

QUALIFICATION:

• Ten years’ customer service experience

• Highly reliable and loyal worker with excellent references

• Exceptional organizational skills

RELATED EXPERIENCE:

• Provide patient care services in Clinical, Homes and Hospital settings

• Collecting documentation to complete patients records, up dating information in the

system then filing

• Scheduling appointments for patient with Doctors

OTHER RELATED EXPERIENCES:

• Perform essential task to assist Doctors such as: EKG’s. Holter Monitoring, Phlebotomy,

Exercise Tolerance Test, Vital sings and Specimen Collection

• Experience with tube feeding, tracheal suctioning and urinary catheterization

• Creating individual education plans

• Providing crisis intervention and counseling to individuals with disabilities

• Experience as an anesthesia tech (some duties include but not limited to) assisting in

intubation, pick lines, applying EKG leads in cardiac cases, and replenishing

Anesthesiologist medical agents etc…

EDUCATION:

• Licensed Certified Nursing Assistant Baltimore, Maryland (2000)

• Licensed Child Care Provider Baltimore, Maryland (2006)

• Axia College of University Of Phoenix- Associates of Arts (2009)

• University of Maryland University College- Bachelors of Science

• Reference provided upon request

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