Software Technician

Edward R. Martinez

Anaheim, CA *****

Home: 714-***-****, Cell: 714-***-****

*******@*******.***

SUMMARY OF QUALIFICATIONS:

o Over 12 years of strong and diverse technical experience in the

computer industry as a Desktop Technician, Network Support, LAN

Administration, Helpdesk Support, Field Service Technician, and

assisted in various Rollouts, Deployments, Migrations, projects

local and nationwide.

o Wide ranging background encompasses high levels of technical support,

within Multi- Mixed Mode environments troubleshooting network

connectivities from Workstation to Server level.

o Performed systems repairs, upgrades and configurations on numerous

brands and models.

o Outstanding organization and attention to detail. Effectively balance

multiple, complex projects in a fast-paced environment while

consistently meeting all time and quality requirements. Developed

personal knowledge database to aid in efficient resolution of

customer problems.

o Excellent communication skills. Developed and wrote numerous documents

on installation & configuration of software and hardware to provide a

higher level of technical support.

o Superb interpersonal skills. Relate quickly and easily to a wide range

of cultures, personalities, and business levels. Work well

independently or as in a active team player.

o Exceptional leadership skills. Supervised, trained, advised several

technicians at a time.

o Proficient in both English and Spanish in written and oral.

CERTIFICATIONS:

. MCDST (Microsoft Certified Desktop Support Tech. (MCDST)

(In Process)

. MCP (Windows 2000 Microsoft Certified Professional 5.0)

. MCP (Windows NT Microsoft Certified Professional 4.0)

. A+ (CompTia Service Technician)

. AST (Power Premium Desktop)

. Compaq (DeskPro EN, Armada Laptops)

. Compaq (Proliant Server 1600R, 3000)

. Dell (Latitude Notebook Certified)

. Dell (Optiplex Desktop Certified)

. Fujitsu (DL1200 /DL3000 /DL3600 /DL4000 /DL5600 /DL5800 /DL

/Print

Partner 10)

. Hewlett-Packard (Vectra Desktop 500 /510 /515 Series)

. Hewlett-Packard (Vectra Desktop 97 /500 /VE3 /VL5 Series)

. Hewlett-Packard (Vectra Desktop 98, Brio 8200 /8300 Series)

. Hewlett-Packard (Laser Jet Printers 4 /4M /4+ /4M /5 /5M/ 5N

Series)

. Hewlett-Packard (Laser Jet Printers 5SI /5SIMX MOPIER /8000 Series)

. Hewlett-Packard (Laser Jet Printers 4000 Series)

. Hewlett-Packard (Laser Jet Printers 8100 Series)

. IBM (Thinkpad Moble Systems Service) Lenovo

. IBM (IBM Quality Service Skills & Quality

Service Skills Plus)

. Panasonic (KX-P44 LaserJet Printer)

TECHNICAL EXPERTISE:

o Operating Systems : DOS, Windows

3.x / 95, 98, ME, NT 4.0 Workstation,

Windows 2000/XP Professional, Vista,

Windows 7, NT 4.0 Server, Windows

2000/2003 Server &, Novell 3.12 - 5.x,

Macintosh OS 7.x - 8.X., Lotus Notes 6.5

o Network Infrastructure : WINS, DNS, DHCP, RAS, Exchange 2000 /

2003/ Altiris

o Network Architecture : LAN / WAN technologies, Ethernet,

Star, Token Ring, &

Apple Talk topologies.

o Network Protocols : TCP/IP, IPX/SPX, NetBEUI, VPN, FTP,

Telnet, & NWlink

o Email: MS Outlook/ Lotus

Notes

PROFESSIONAL EXPERIENCE:

Currently in volved in various PC/POS Systems Projects

7/2010-Present

Comsys Inc. Addison,Tx. 75001 972-***-****

6/2010 - 7/2010

PC Deployment/Desktop Technician Sheraton Hotels, Completed

Assignment.

. Image Dell Desktop/Laptop PC`s via Norton Ghost to XP Pro./Vista,

Configure for WinTel 2003/2008, Exchange Servers, setup users login

profile and multiple login profiles.

. Backup user data and restore, Install/configure/troubleshoot windows

applications including Microsoft office 2003, Citrix Metaframe, MS

Outlook email, and various 3Rd. party Apps.

. Install and configure Hewlett Packard printers for network, setup

users workstations for windows and mainframe printing. Installation of

Altiris Desktop Client, setup User Blackberry device verified email

synchronization.

. Verify user is able to login and access all required applications and

network resources.

Insight Global, Irvine, Ca. 949-***-****

3/2010 - 4/2010

PC Deployment Technician, St Jude Medical Center, Completed

assignment Project

. Image Dell Desktop PC to Windows XP Pro., configure for

2003/2008/Exchange Server/Altiris

Server Environment. Installation of Altiris Desktop Client.

UCI Medical Center, Irvine, Ca.

12/08-4/09

(References by Placement Strategies Inc.) 909-***-****

Desktop Support Technician, Completed Contract

. Primary duties: Provide PC Desktop Hardware/Software Support

to Doctors, Nurses, Admin

. Staff and practitioners. Installaton of Altiris Desktop

Client.

. Image PC`s via Norton Ghost, deploy new and upgraded PC`s, move

PC`s and associated

peripherals to new locations, reconfigure for domain

connectivity and setup user`s MS Outlook

E-mail,network/local printing, special Zebra printing. Verify

all required network resources for

user. Setup A/V Web Teleconference.

. Perform software/Hardware installation, upgrades,Trouble shoot and

repair, utilized Active Directive (AD). Utilize Altiris PC Transplant

(PCT).

. Assist in problem resolution per call tickets generated by

Altirus.

Cedars Sinai Medical Center, Beverly Hills, Ca.

8/08-12/08

(References by Rydek) 310-***-**** X23

Desktop Support Technician, Aprox. 5000+ users

. Primary duties:Provide PC Desktop Hardware/Software Support to

Doctors, Nurses, Admin Staff and practitioners.

. Image PC`s via Norton Ghost, deploy new and upgraded PC`s, move

PC`s and associated

peripherals to new locations, reconfigure for domain

connectivity and setup user`s MS

Outlook E-mail and required network resourcesPerform PC

software/Hardware

upgrades,Trouble shoot and repair, assist in problem

resolution per call tickets generated

by Remedy.

Kaiser Permanente, Harbor City, Ca. 90017

5/08-08/08

(References by Igate/Mastech) 800-***-**** X 9554

Desktop Support/PC Refresh Tech...Completed Contract

. Provide PC hardware/software/USB Internal and external devices to

approx. 3000+ end users in a Wintel Server 2003, Cisco Wireless, Lotus

Notes 6.5, Dell Optiplex GX series PC, HP/Compaq DC 7800 series PC

and HP/Compaq NC 6400 Series Laptops inviroment.

. Perform PC imaging, PC replacement using Kaiser Permanente propiatary

software and batch scripting. USB external device and adaptor card

installation and configuration.

. Utilization of Remedy 6.03 service call tickets software, Dame Ware

remote Software and Kaiser's custom "The Pub" S/W for Data and

settings recovery and restore, PC imaging and deployments.

. Support all PC USB external devices including Smart Phones Black

Berrys & Palm Treo`s.

I was on Medical leave.

10/07-5/08

County Of Los Angeles "Dept. Of Mental Health"

5/07-10/07

(References by Delta Management Systems/SSC Inc.) 800-***-****

Desktop Support/Information System Analyst 1, Completed Contract

. Assisted in PC replacement / upgrades per State Of California, Mental

Health Service Act (MHSA), and Logged in as user, performed user Data

recovery and restore Via Altiris PC Transplant, noted drive

mappings, printer info, applications installed and external devices.

Deployed and replaced older Windows 2000 pc`s with new Dell GX280 &

GX620 seriesWindowsXP PC`s, upgraded older Dell GX 300 pc`s memory

and Hard drives to larger capacity, upgraded BIOS firmware to newer

version. Utilized Altiris Software Deployment

. Configured PC's for Wintel 2000/2003 - MS Exchange email environment,

Novell Netware Client verified user can access data and network

resources. Setup V/A Web Teleconferencing.

. Utilized Remedy service call ticket, resolved PC hardware/software and

USB external devices.

City Of Anaheim, Anaheim CA. 92807

11/06-5/07

(References by TAC Worldwide Companies.) 877-***-**** x2911,, Completed

Contract

Desktop / Helpdesk Support Provided End user Desktop/Helpdesk Support for

approx. 2000 + clients, throught out the City Of Anaheim, including

Police/Fire Dept`s, Community Centers, Convention Center

and various other depts. in a Wintel 2000/2003 server, Microsoft

Exchange Server 2003,

DHCP TCH/IP, static IP LAN, WAN & wireless environments.

. Utilizing Remedy 5.0 service call ticket, trouble shooting and

resolving hardware and software issues in a timely manner.

. Perfrormed user data recovery and restore.

. Supported MS Windows 2000 Pro./XP Pro.,MS Outlook, MS Office 2000/2003

Suite, Norton Symantec Antivirus, and Norton Symantec Ghost and

various third party applications.

. Utilizing Active Directory for creating and unlocking user accounts

resetting passwords.

. Have interfaced with other I.T. personal as a follow-up and vendors

for hardware and software warrenty issues.

. Performed installations, troubleshooting, repairs, upgrades,

configurations, maintenance, moves and network connectility issues on

Hewlett Packard DC series PC`s, including Black Berry wireless and

USB devices, Hewlett Packard Laserjet 4000/8000 series network

printers, HP Designjet 9000 series plotters, Xerox Phaser printers

and Minolta BizHub Multi-feature devices.

Kaiser Permanente, Los Angeles, CA.

9/06-11/06

(References by Synova Inc.) 248-***-****

Desktop Support/PC Deployment Tech, Completed Contract

. Responsible for the Deployment of EPIC/HEALTHCONNECT (Patient

Database) In-Patient, Out Patient (Ambulatory) and Cadence in a

Windows 2000/2003 Server, Windows 2000/XP Pro., TCP/IP, LAN, WAN,

and Ethernet twisted pair environment.

. Configuration of DELL GX Optiplex desktop and DELL D600/610 Latitude

Laptop PC's for Backend Mainframe and Frontend Windows printing for

HP 4K/8k Series printers.

. Educated user on printing forms and reports.

. Utilization of Remedy 5.5 for Service request (SR) creation and

forwarding to various IT departments.

County Of Los Angeles "Dept. of Child and Family Services."

5/06-07/06

(References by Technology Management Corp.) 800-***-****

Desktop Support/PC Refresh Tech, Completed Contract

. Involved in various Refresh and rollout projects.

. Responsible for PC refresh deployment of preimaged Dell desktop PC`s

in a Windows 2K/2003 Server, Windows 2K/XP Pro., TCP/IP, LAN, WAN,

Ethernet twisted pair environment.

. Configured systems for network connectivity, network printing,

installation of MS Office 2000/2003, installed and configured MS OUT-

LOOK EXPRESS Email 2K/2003.

St. Joseph Heritage HealthCare

8/05-5/06

(References by P.A.Corporation) 202-***-****

Desktop / Helpdesk Support, Completed Contract

. Responsible for Desktop / Helpdesk Support for 3000+ end users in a

mixed mode NT 4.0/ Windows 2000-2003 Server wintel domain and Novell

Netware 5.1, IPX/SPX & TCP/IP, LAN-WAN, ethernet twisted pair

environment.

. Supported web based Audio/Video (AV) confererencing

. Installed critical PC updates, service packs, patches as needed.

. Installed LAN patch cables at patch panel and switch

. Utilization of Remedy Service call ticket, Marimba Tuner 6.0 for

Application and patch Remote Aps. installs, Ultra VNC remote control

software for Thin Client and Pc`s, Power Quest Imaging application.

Responded to critical PC virus`s,malware intrutions,installed and

executed Adaware, Spybot and Microtrend anti virus utilities.

. End user Software Support including installation, configuration and

instructing client usage of Web based Patient database TOUCH WORKS,

Synaps X-Ray application, Windows NT/ 2000 Pro & XP Pro., M.S.

Office 2000/ 2003, Novell Group Wise 6.0 email, Afinity Quadra Med

. Installation, configuration, upgrading including PCI add on adaptor

cards, USB devices and troubleshooting Dell PC`s Optiplex GX 240-620,

SX 260- 280 desktop,

. Dell Latitude D500 - D600 notebooks, Wyse Thin Client Systems, HP

Laser- Jet 4000 & 8000 Series network printers and various stand

alone printers, also HP IPAQ & Palm Zire pocket PC`s and Treo 650

smartphones, Performed various I.T. projects.

The Capital Group Inc. Brea, CA. 92821 4/04-

7/05

(References by TekSystems) 888-***-****

Desktop Support, Completed Contract

. Responsible for Desktop Hardware & Software Support, on a mixed mode

NT 4.0 / Windows 2000 Server domains and Novell Netware 5.1, LAN_WAN,

Ethernet twisted pair, TCP/IP & IPX/SPX environments for aprox. 1500

+ end users. Installing Ethernet patch cable at Switch routers.

. Utilization of Altiris Rapideploy Pro 4.5. for Pc Imaging, Altiris Pc

Transplant 4.0 for databackup & restore, Barscan 2.30 for asset

management, Tivoli 3.7 remote/ Pickapps 1.2 for software

installations, Novell Netware Admin.Ver.5.1, NetSupport Manager, and

Remedy service call ticket and Active Directory 2.0.

. Supported web based Audio/Video (AV) confererencing

. Deployments/ Installation, configuration, setup, and troubleshooting

of HP/Compaq D530-D7100 PC's, I.B.M. T-Series & X-Series Laptops, and

HP LaserJet 4K & 8K series printers.

. Including Windows NT/ 2000 Pro. and Windows XP Professional

Operating systems, Lotus Notes 6.0 & Outlook 2000 email, MS Office

2000 & Office XP, WordPerfect 8.0, Norton Symantec anti virus, Novell

Netware client 4.8, Extra Personal Client, Cisco VPN Client other

various and proprietary software.

County Of LA, University Of Southern California (USC) General Hospital

9/03-3/04

(Reference by RYDEK) 310-***-**** Completed short Term Contract

Desktop/Helpdesk Support, Completed Contract

. Duties include Desktop/Helpdesk Support to 8000 + local campus

and remote end user`s thought out the Los Angeles County in a

Static TCP/IP multiple Subnet Windows 2000 Server & Novell

Netware Client mixed mode domain.

. Performed computer hardware and printer installations, repairs,

upgrades, troubleshooting and deployments on Dell Optiplex &

Dell Dimention desktop PC`s, Dell Latitude C800 & D800

laptops, HP/Compaq D530 Desktop PC`s, Compaq Evo T20 thin client

including wireless devices and other peripherals & HP LaserJet

& deskjet printers various models.

. Created and deployed O.S.systems and applications images via

Symantic GhostCast Server 8.0 localy and remotely. Assigned as

lead Technician for PC deployments.

. Utilized TRACKIT 6.0 service call ticket application as well as

Netmeeting 3.0, resolved software

related problems in a Win9x, NT 4.0,Windows 2000 pro, XP Pro,

Office 97/2000,Eudora 6.0 & Novell Groupwise 6.0 email

environment including QuadraMed Affinity,

One Staff (Nursing Staffing Application), Misys (Lab Info Systems),

interfaced with University

Of Southern Cal. (USC) HelpDesk And USC Professors and Medical

staff on Ovid USC medical

links.

Indy Mac Bank - Pasadena & Irvine, CA. 4/03 -

9/03

(Reference by Spherion)- 949-***-****

Helpdesk/ Desktop support

. Duties include Helpdesk/ Desktop support to 3000+ end users in

multiple locations and in a NT 4.0, Windows 2000 Professional, XP

Professional & TCP/IP Windows 2000 Server mixed mode domain.

Providing hardware and software support including MS Office 2000,

Office XP, Outlook 2000 and IdyMac propiatary Finacial custom

software using Compaq DeskPro, Ipaq, Evo Desktop Pc`s and

Compaq Presario x1000 & 2500 Series Notebooks.

. Coordinated PC installs, moves, upgrades, adds and changes.

. Assisted in Helpdesk resolving all incoming service calls utilizing

Remedy Service Call

Tracking software. Utilizing Active Directory to reset user accounts

and passwords.

Kaiser Permanente - Baldwin Park, CA. 12/02-

4/03

(Reference by ARC) 800-***-****

Systems Migration / Desktop Support Technician, Completed Contract

. Responsible for systems migration from Windows 95/98, NT 4.0 to

Windows 2000 & XP Professional replacing Compaq desktop pc`s and

Armada laptops with Dell Lattitude C640

. & C800 laptops and Dell Optiplex desktop PC`s. Installation and

configuration of USB devices, performed end user data and settings

recovery and restore.

. Assist in concert with DeskTop Support, Help Desk IT departments,

utilizing Remedy Service Call Tracking software.

. Joined computers to mixed mode NT 4.0 / Windows 2000 Server TCP/IP

domains and provide end user one to one education support on Basic

computer hardware and software usage including proprietary software,

configure local user accounts when necessary. Attend to LAN

connectivity issues, patch cable installation as needed.

. Data recovery and restore of end user data and settings, installation

and configuration of Citrix ICA Clients, Windows Terminal Server,

Lotus Notes R5 and other third party s/w, convert Lotus Notes R5.08 to

R5.10

. Reinstalled and configured Palm Pilots, USB external devices, and

configure and setup dial up networking and user calling cards.

. Installed and configured Black Ice internet security systems. Verify

all network resources are functional and available to the end user.

County of LA Department of Mental Health - Los Angeles, CA.

5/01-12/02

(Reference by Computer Works Technologies) 1-800-***-**** Completed

Contract

Desktop Support Technician /Information Systems Analyst -1/ Helpdesk

Support

. Responsible for Desktop Support/Help Desk and Network Administrative

back up support, on mixed mode NT 4.0/Windows 2000 domains and Novell

Netware 5.x environments.

. Provide end user one on one education on basic computer and software

usage, install, upgrade, repair and trouble shoot hardware-software on

Dell Optiplex Desktop PC`s and Dell Latitude Laptops including the

installation and configuration of wireless Palm Pilots, USB devices,

DSL high speed modems and other internal and external devices, install

and configure Novell Netware client, resolve network LAN connectivity

issues and local and network Hewlett Packard Laserjet printer

problems, perform images on Windows NT 4.0 Workstations & Windows 2000

Professional. Installed and configured adaptor cards, performed data

recovery and restore.

. Provide end user phone support on hardware, software. Interface with

other MIS

. departments, utilize Remedy call ticket, meeting SLA`s and pre-scheduled

. appointments throught out L.A. County.

. Utilizing Active Directory for unlocking user accounts and resetting

passwords.

Taco Bell Corp./ LA Cellular Corp. Irvine, CA

4/96 - 04/01

(Reference by (Inacom Information Systems) Company Filed Chapter 11

Desktop Technician / HelpDesk / Network Support $15.00 P/H

Responsible for overall Desktop / Help Desk / Network support of 5200+ end

users.

. Utilizing Remedy Service Call Ticket software in a NT 4.0 /

Windows 2000, Novell 4.0 Netware Domains and Novel Netware 4.0

Client, some Apple Talk multi-mixed mode DHCP and Static IP

environments.

. Provide end user one to one education support on basic computer

hardware and software usage including proprietary software,

installation & troubleshoot of software locally or remotely

using PC Anywhere, and SMS Client, providing break-fix,

repairs, data recovery and restore, upgrades, installations of

hardware and software including Adaptor cards on Compaq Deskpro,Dell Optiplex,Hewlett Packard Vectra Desktop P C`s,Compaq

Armada, Toshba Tecra, IBM Think Pads laptops, and Hewlett

Packard local and network laserJet 4000, 8000, 5SI printers

including various model of DeskJet printers.

. Providing end user with technical support via phone or on site

and backup support for LAN and software issues. Installed,

setup, and configured all associated network

. protocols and services on Windows 95 /98 /NT 4.0 Workstation,

Windows 2000 Professional and Server environments. Also remote

clients network dial-up and various email applications in

virtual home offices and main corporate offices.

. Assisted in several nation wide rollouts.

. Troubleshooting hardware/software issues, LAN network

connectivity issues, from Workstation to Server level. Installed

patch cable to switch and patch panel.

. Created and applied Ghost images of various operating systems

and applications per computer make, model, and department.

Paramount Pictures Studios - Hollywood, CA.

3/92-4/96

(References by Complete Computer Cure)

Desktop Support Technician / Network Support $15.00 P/H

. Duties: Responsible for Desktop Support/ Break-Fix on Compaq DeskPro,

including

hardware/software installations, Add on adaptors cards,

configurations, upgrading, repairs in

multi- mixed mode environment platforms of a Apple, Windows 95,

Windows NT 3.51 Server,

Novell Netware 3.12, 10 base T, Token Ring, Apple Talk

topologies, & troubleshooting.

Installing LAN patch cable at switchesand patch panels

. Performed Data recovery and restore at desktop level.

Road Runner Computer Service - Anaheim, CA.

1/90-3/92

Field Service Technician $16.00 P/H

. Duties: Responsible for installation, configuration, and repairs on

Apple Macintosh, IBM systems, HP LaserJet Printers, Epson Dot

matrix Printers, configuration of TCP/IP & IPX/SPX, Novell Netware

2.15 SFT environment, & troubleshooting.

. Performed data recovery and restore, patch cable installations.

MicroExpress - Santa Ana, CA.

6/89-12/89

RMA Service Technician

. Duties: Responsible RMA customer service and repair of

desktop and laptop IBM system.

. Conducted end user technical phone support for

hardware/software issues, & troubleshooting.

G.D.C. Computers & Supplies - Huntington Beach, CA.

3/87-6/89

Computer Assembly / Configuration Technician

. Duties: Assembly in a large environment of IBM computer

systems and external

peripherals.

. Provided customer phone technical support, &

troubleshooting. Also participated in sales

and support at all Computer Shows through out Southern

California.

Cal Comp - Anaheim, CA.

1/87-3/87

(Reference by ITT Employer Services)

. Duties: Responsible for electronic and mechanical assembly

on a wide variety of Digitizers and

Plotters, utilizing blueprints, & schematic drawings.

TECHNICAL EDUCATION

8/99-8/99 University of California - Los Angeles, CA. (4 Day

course)

Successfully completed the Microsoft Official Curriculum Course

Certificate of completion in Microsoft Windows NT 4.0 Core

Technologies

Computer Network Program consisted of 40 hours of hands on training in

hardware/software, troubleshooting, upgrades,

TCP/IP, & Windows NT (NT Workstation /NT Server /Network Essentials).

11/97-11/97 Ascolta Training Company - Irvine, CA.

(4 Day course)

Successfully completed the Microsoft Official Curriculum Course

Certificate of completion in Administration of a Windows NT 4.0

Server & Workstation

Computer Network Program consisted of 40 hours of hands on training in

hardware/software,

troubleshooting, upgrades, TCP/IP, & Windows NT (NT Workstation /NT

Server).

12/95-12/95 Nova Quest InfoSystems - Santa Ana, CA.

(4 Day course)

Successfully completed the Microsoft Official Curriculum Course

Certificate of completion in Administration of a Windows NT 3.51 Server &

Workstation

Computer Network Program consisted of 40 hours of hands on training in

hardware/software,

troubleshooting, upgrades, TCP/IP, & Windows NT (NT Workstation /NT

Server).

4/91-7/91 Santa Ana College - Santa Ana, CA.

Successfully completed the Novell Netware Curriculum Course

Certificate of completion in Systems Administration of a Novell

Netware 2.15, 3.x,

Computer Network Program consisted of 60 hours of hands on

training in hardware/software,

troubleshooting, upgrades, IPX/SPX, & Novell Netware 3.x.

7/90-7/90 Vitek Systems - Santa Ana, CA.

(5 Day course)

Successfully completed the Novell Netware Curriculum Course

Certificate of completion in Systems Administration of a Novell

Netware 3.x

Computer Network Program consisted of 60 hours of hands on

training in hardware/software,

troubleshooting, upgrades, IPX/SPX, & Novell Netware 3.x.

4/86-10/86 Associated Technical College - Santa Ana, CA.

Received diploma in Microcomputer Technology / Microcomputer Service

Technician.

Contact this candidate