Project Manager Management

DEMARCIA Hamilton - STAFFORD

Summary:

. *.* years of Real Estate experience ( 2years

of Broker experience)

. 1.5 years experience in default loss

mitigation or foreclosure

. 25 years of Information Technology experience,

with recent focus on SAP 4.x BASIS

implementation support.

. A combined 5 years of experience in Technical

and Operations Management support.

. Experience mentoring and leading more junior

administrators from a day-to-day operational

standpoint. Experience with creating and

rolling out standards and policies.

. Familiar with establishing and managing to

Service Level Agreements

Education: California State University at Long Beach, Long

Beach, CA

1985. B.S., Mathematics/Computer Science

Technical Summary:

. Languages: CL, QUERY, Shell Scripts, ABAP.

. Software: Sys 38, Upgrade OS/400 From 1.3 to

2.0, From 2.0 to 2.3, From 2.3 to 3.1, From

3.2 to 4.4, From 4.4 to 5.0, to 5.2, Rumba,

Attachmate, Client Access, SAP R/3 3.1I to

4.6C, LPAR, IMS-21, Hawkeye

. Hardware: Conversion From F45 to 30S, From

F90 to 320, From E45 to 310, from S20 to 720

Unix 6070/80, RS6000, Unisys 1100/92, S20,

S40, Model 820

. Vendors Software: PAE Librarian, Implementer,

JDE, Broderick, SPYVIEW, LXI, SAP, JBA, Robot

Professional Licenses:

. California Real Estate Broker License

Experience:

January 2007 Century 21 Gold Team

June 2009 RE Operations Manager

. Determine which properties need to be to be

previewed, which need upgrading, and which

need just a touch up

. For brand new buildings, determine when to

start showing these properties to clients and

which agents will handle which type of real

estate.

. Determine the best advertising of RE services

and expenses

. Ensure that RE laws and regulations are

adhered to without question

. Motivate and coach, RE Sales Agents

. Actively recruit and provide guidance to real

estate agents

. Manage and resolve conflict.

. Plan and develop work schedules for mall kiosk

. Manage admin staff (receptionist, transaction

coordinator, recruitor)

. Report to designated broker and owner, and act

as liaison between administrative support and

the owner and/or broker

. Ensure that office supplies and agent supplies

are used efficiently

June 2006 Century 21 Community Inc.

to 2007 Designated Broker

. Designated Broker for 1 year. Temporary until

owner acquired his broker license for his new

office.

Mar 2005 Century 21 Pro Realty

June 2006

. Sales agent.

Oct 1998 Henkel Technologies (formerly Dexter Electronic

Materials)

to Feb 2003 AS400 System & SAP Basis Administrator

. Provided all aspects of SAP BASIS and AS400

System Administration for this manufacturer of

adhesives.

. Developed LPAR strategy for AS400

. Ensures long-term requirements of systems

operations and administration are included in

the overall information systems planning of

the organization.

. Responsible for the installation, maintenance,

configuration, and integrity of the computer

software.

. Implements operating system enhancements that

will improve the reliability and performance

of the system

. Manage and maintain a regular maintenance

program to ensure AS400 servers are current on

fixes and modifications.

. Develop disaster recovery procedures and

perform system backup and restores

. Prepare project plans including estimating

effort and resources required.

. Provide oral and written status reports to

management

. Provide second level support to helpdesk in

resolving end user issues.

. Train technical support staff and end users on

new enhancements.

. Involved in the upgrade from SAP 3.x to 4.x

Modules supported included: FI/CO, MM, PP SD,

and WM.

. Worked with the functional team Manager to

ensure technical standards were followed.

Assisted in the evaluation and implementation

of a Change Management process.

. Provided support for existing legacy and

packaged software systems.

. Served as Project Manager for all Operating

System Upgrades.

. Provided technical guidance to application

project managers and functional groups on

product delivery capabilities.

. Installed BW 2.0 on local SAP server and

additional tools to allow data transfers into

parent company's new BW server for

centralizing information.

. Managed security and tuning.

. SAP Security and Authorizations administrator.

. Maintained the technical environment stability

(capacity planning, monitoring available

space, remote access user connectivity, etc.)

. Supported and coordinated support for the

local and remote user communities, including

desktops and laptops SAPGUI and/or CA400, and

TCFP/IP printing.

. Supported TCP/IP connections and configuration

for user access and SAP technical support

. Ensured that all project and production SAP

transports were reviewed and approved in

regards to IS standards and procedures,

including documentation of SAP configurations

notes.

. Conducted and attended all team meetings in

regard to documentation, standards, testing

and controls.

. Upgraded OS/400, configured and added

additional DASD

. SAP Database Administration (Client copies -

data refreshes - reorganize files).

. Performed and maintained system configuration,

operation modes, instances (subsystem ) and

switching schedule.

. Created and assigned developer and object keys

and sent SAPNOTES via OSS. Applied OSS Notes.

. Established new SAP clients into Landscape

methodology.

. Diagnosed both hardware and software problems

. Configured ALE for data extract.

. Installed/upgraded R/3 4.x on AS400 and NT

platforms

. Defined and supported service level agreements

(SLA's)

Apr. 1997 Sony Picture Entertainment

to Oct 1998 System Manager

. Project manager for the multi-national upgrade

AS/400 to 200-2032. Involved with upgrades in

Spain, France and Mexico.

. Provided day-to-day operations management of 5

staff, providing mentoring and leadership

across multiple national offices. Created and

established procedures, standards, polities

and guidelines for use nationwide.

. Responsible for 11 AS/400's Advance Series

Black boxes across the world.

. Migrated GAMESHOW Network from CISC to RISC.

. Provided AS/400 future technology direction.

. Project manager of all software and hardware

upgrades.

. Diagnosed both hardware and software problems

. Provided support for existing legacy and

package software systems.

. Supported the Operations team.

. Developed project operational plans include

budgets, cost/benefits analysis of hardware

software and services, resource requirements,

and strategic Business unit information

technology infrastructure.

. Developed and implemented Backup and Recovery

strategy using LXI.

. Developed and implemented plan to upgrade 320

processor from 2051 to 2052.

. Developed and implemented upgrade plan for

Rumba and NS installations.

. Developed and implemented TCP/IP program from

EDI data transfers.

. Assisted Operations Manager with vendor and

contract management for all support services.

. Maintained the technical environment stability

(capacity planning, monitoring available

space, remote access user connectivity, etc.).

. Supported and coordinated support for the

local and remote users communities, including

desktops and laptops NetSoft and/or CA/400 and

TCP/IP printing.

. Defined and supported service level agreements

(SLA's)

. Provided performance reviews of Operations

staff to Manager.

. Ensured that operations team worked with

business units to develop proper recovery

solutions during batch and interactice

processing.

. Interfaced with senior management, IS staff,

client users, contractors and outside vendors

and suppliers.

. Assisted in the following projects:

1. Testing TCP/IP and Attachmate connectivity,

responsible for resolving all issues

2. Developing an IS Change Management

Methodology.

3. Developing and executing a project plan to

upgrade to OS V3r2 on all AS400

Apr. 1996 Authentic Fitness Corp. d.b.a Speedo

to Mar 1997 Supervisor of Operations, System Administrator

. Supervised MIS Operations group which

contained a staff of 4 operators and 3

helpdesk support staff and 3 technical support

employees. Mentored, coached and managed 10

personnel. Completed performance evaluations

and career development plans. Provided

performance reviews of Operations staff to

Manager.

. Interfaced with senior management, IS staff,

client users, contractors and outside vendors

and suppliers.

. Project manager for all software and hardware

upgrades.

. Supported the Operations team.

. Created /implemented proactive relationship

management and communication process with

internal business units.

. Diagnosed both hardware and software problems

. Developed and implemented procedures for day-

to-day operations.

. Planned the logistics of relocating the data

center from Ventura County to the City of

Commerce.

. Set up system control, security and tuning.

. Developed and implemented procedures for

Change Control Management using Sylvon

Implementer.

. Responsible for 3 AS/400s, two local systems

(320 and E45) and 1 remote F35

. Assisted in interviewing operators and

candidates into the network group within

operations.

. Developed and implemented the current Help

Desk department.

Jun. 1994 United Merchandising Corp. d.b.a. BIG5 Sporting

Goods

to Mar 1996 Technical Support (System Administrator)

. Assisted the VP with budget preparation

including forecasting and constant evaluation

of the fixed, variable and direct costs.

. Assisted VP with vendor and contract

management for all support services.

. Assisted in interviewing operators within the

operations group.

. Developed and implemented procedures for day-

to-day operations.

. Developed and implemented security, tuning and

programming environment strategies.

. Responsible for the AS/400's conversion from

White box to Advance Series Black Box..

. Diagnosed both hardware and software problems

. Responsible for the upgrades of JDE product..

. Supported the Operations team.

. Developed project operational plans include

budgets, cost/benefits analysis of hardware

software and services, resource requirements,

and strategic Business unit information

technology infrastructure.

. Developed and implemented Backup and Recovery

strategy using BRMS.

. Installed and maintained Magellan's SPYVIEW

spool management software.

Sept. 1988 World Vision

to Jun 1994 System Administrator

. Maintained User profile setups. Developed and

implemented security strategy.

. Responsible for system configurations and

upgrades on UNIX and AS/400 platforms

. Instructor for MAPPER.

. Site Administrator for SCO UNIX on Open

Desktop.

. Extensive shell scripting to simplify system

administrations and operation tasks.

Sept. 1985 Northrop Aircraft Division

to Jun 1987 Jr. System Administrator

. Maintained User profile setups. Developed and

implemented security strategy.

. Responsible for system configurations and

upgrades.

. Responsible for the Unisys 1100 OFIS product.

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