Customer Service Management

J

ACQUELYN OLIVIER

*** ***** ***** ***** . *********, Georgia 30228 . 678-***-**** .

**********@*****.***

Qualifications Profile

Highly motivated, solutions-focused professional with extensive experience

and an impressive record of achievements within all facets of

administrative and customer service management across diverse businesses

> Efficient in time management, organization and conflict resolution

> Ability to manage multiple tasks without compromise of quality or

productivity

> Exceptional interpersonal and communication skills

> Ability to work independently or as a team member

Professional Experience

Management- Pinnacle Staffing

. Provided on-site supervision and management to over 200 temporary

employees

. Responsible for calculating, preparing and submitting weekly payroll

. Interacted with line supervisors and plant managers

. Interviewed, hired and supervised shift coordinators and other office

staff

. Worked in conjunction with Georgia's Department of Labor to provide a

quality work force for local factory

Facilitation/Training- Urban League of Rochester, NY

. Assessed needs and provided appropriate supports to enable clients to

overcome barriers to employment

. Generated records and reports pertaining to attendance and

participated in workshops and other employment related activities

. Prepared and sent correspondence to clients to notify of previously

planned meetings

. Collaborated with other agencies to provide comprehensive case

management

. Worked in conjunction with Department of Social Services to provide a

holistic approach to self sufficiency

Administrative/Supervisory- Catholic Family Center

. Interviewed and hired possible candidates for current teaching and

tutoring opportunities

. Provided training and scheduled career development for new and

existing employees

. Made contact with and negotiated terms with a variety of consultants

to create curriculum for afterschool program

. Evaluated and provided support or additional training in cases of poor

work performance to program staff

. Maintained highest level of professionalism when interacting with

school administrators and other educational professionals

. Resolved employee/student complaints and addressed issues regarding

policies and procedures

. Prepared and submitted reports to funders and partners of programs

Jacquelyn Olivier Page 2

Advocacy/Employment Coaching- The Advocacy Center/ Unity Health Systems

. Documented progress to assess appropriate placement and level of

support

. Assisted individuals with disabilities in obtaining adequate housing,

employment and education

. Provided disability awareness training to school personnel, parents

and employers

. Trained parents/guardians and consumers in effective advocacy skills

. Created and helped to ensure implementation of educational plans for

students with disabilities

. Collaborated with job developers to obtain employment for clients

. Provided on the job training or support until clients became

acclimated to assignment

Employment

Office Support 05/09 - present

SUDIA, Atlanta, GA

On-Site Staffing Manager 05/07 - 03/08

Pinnacle Staffing, Atlanta, GA

Group Facilitator/Employment Specialist 11/06 - 3/07

Urban League of Rochester, Rochester, NY

Job Coach 07/06- 11/06

Unity Health Systems, Rochester, NY

Site Coordinator 06/04- 01/06

Catholic Family Center, Rochester, NY

Advocate 01/01- 12/02

The Advocacy Center, Rochester, NY

Education & Professional Development

BS in Business Administration currently

enrolled

Western Governors University, Salt Lake City, UT (Online

University)

MS Office Certification March 2009

Triality Business Solutions Stockbridge, GA

Associates in Science January 2005

Monroe Community College, Rochester, NY

Training/Certifications

? MS Office Certification ? Cultural Diversity ? Conflict Resolution ?

Contact this candidate