Customer Service Manager

Objective

I have over ** years experience in various duties including, Operations,

warehouse, inventory and management, As well as general clerical and office

duties. I am dependable, energetic, outgoing, flexible and versatile

employee. I display excellent written and verbal communication skills. And

communicate clearly and consciously with fellow employees. I have strong

interpersonal, and leadership skills. and react and reply promptly in all

situations. Working well under pressure in order to meet deadlines. I Am

Capable of multitasking several projects In order to meet deadlines. I am

commitment to excellence and high standards with strong work ethics. I work

well as a team player or working individually. I am a fast learner am able

to apply new skills easily.

Experiences.

Kohl's Department Store August 2004 - July 2010

Area Supervisor of Operations, Manager On Duty

Job responsibilities includes

Oversee and manage multiple categories Effectively coaching employees on

an individual basis to facilitate their success and ability to fully

utilize their potential. Analyze operations and/or outcomes and implement

procedures for improvement, organizational performance. Demonstrate

leadership through a management style that values integrity, initiative,

effective and cooperative work relations. Encompassing the ability to

effectively use personal computer and business related software to manage

deadlines. Processing receipts of merchandise, fixtures and supplies.

Processing return to vendors and transfer to other locations. Training new

associates. Effectively handles emergencies and accidents. Complete Ad Set

and price changes as necessary. Participates in the manager on duty

program. Ensure customer service, leading by example. Responsible for all

cash pickups and daily bank deposits as well as entering money and

inputting it on the computer, cash advances, and payouts. Data entry for

account payables and Opening/Closing of building, also a key carrier.

Managing at freight team of unloading/ loading of inbound and outbound

trucks and staff for store. Ensuring accurate, availability, origination

and control physical inventory. Returning stock to proper location

maintaining rotations.

Longs Drugs 1990 - 2000

Various job titles and job responsibilities included:

Manage and lead assigned division on sale floor. head Tec for photo lab,

purchaser for Over The Counter Items for store. Manager of warehouse .

Customer Service skills, cashiering, managing deadlines to benefit the

photo lab, customers and the company as well as the employees, purchasing

merchandise for store shelves, managing prescriptions, As well as answering

phones and serving as liaison between the pharmacy and the patient doctor

office. Ensuring accuracy of prescriptions filled. Sorting mail and

incoming/outgoing faxes. Processed invoices, data entry for accounts

payable and Maintaining and running the warehouse and controlling inventory

24HR Health Club

January 2001 - June 2001

Job duties included:

Scheduling appointments, Answering phone system, checking messages as well

as screening calls and greeting customers/persons as they arrive . As well

as Data entry, accounts payables and use of copy machine and sorting and

sending faxes and mail. Maintaining clients files and general clerical

support and email correspondence.

Skills

. Microsoft Word/ works / Excel

. Windows

. Filing

. Scheduling

. Customer Service

. Internet

. Fax and copy machine experience

. 10 - key

. Invoice processing

.

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