Executive Assistant Customer Service
Resume:
Amy Lynn Harris
*** ****** **** *** *Duluth, Georgia 30097
***********@*****.***
Objective
Goal-oriented and results driven office professional with over twenty years of experience in general office, facility and project
management along with a diverse background in all aspects of office management. Proven strategic planner, consultant, manager
and leader with the ability to establish and maintain partnerships with vendors and clients at all levels. Possesses excellent
organizational, motivational and communication skills with the ability to provide a high level of support for management.
Work Experience
Fiserv, Inc. Norcross, Georgia
Sr. Executive Assistant
June 2007 to present
Duties include, but not limited to:
• Provide comprehensive support for executive-level staffs, schedule meetings, coordinate travel and manage all essential
tasks.
• Complete research, reporting, information management, and event planning support activities within demanding time
frames.
• Liaison between all impacted departments to ensure proper communication and reporting practices.
• Perform heavy calendar management, requiring interaction with both internal and external executives and assistants, as well
as consultants, to coordinate a variety of complex executive meetings.
• Significantly reduced time required to design department’s internal portal by managing administrative tasks for a
SharePoint site.
• Played key role in planning, design and project management for the space & flooring modification project.
• Managed capital purchases, direct vendor relations, asset management, and inventory tracking.
• Responsible for new hire set-up to ensure smooth 1st day
• Provide on-site technical support for the BlackBerry Wireless solution through customer service delivery, technical
solutions, and professional advice.
• Use initiative, judgment, and knowledge to assist in the organization and administration of division processes, policies, and
procedures.
Orkin & Associates, LLC & Devin Properties, LLC Alpharetta, Georgia
Executive Assistant
May 2006 to May 2007
Duties include, but not limited to:
• Directed day to day office operations, providing fundamental support to company President and office team.
• Performed vendor management duties to ensure compliancy on property insurance and maintenance.
• Coordinated all Governmental and Community affairs meeting and activities.
• Fixed commitments to maximize boss’s time efficiency; to allow for decision/desk time.
• Prepared and managed administrative budgets.
• Domestic travel - prepared itinerary, trip file and all meeting materials
• Eliminated the need for filing clerks by implementing a new filing system that increased productivity and efficiency for
office staff.
• Maintained Human resource Policy & Procedures manual to ensure consistent performance of routines.
• Developed orientation and training program for new hire administrative assistants, which increased efficiently and
productivity and reduced overlapping duties.
• Coordinated all administrative work flow, monitored all projects and tasks to ensure progress to deadlines.
Cornerstone Bancard Alpharetta, Georgia
Executive Assistant
February 2005 to May 2006
Duties include, but not limited to:
• Reduced operating costs by 10% effectively negotiating with two major office supply providers to win more favorable
contracts.
• Managed CEO’s time and calendar
• Managed Administrative team
• Acted as liaison between CEO and all personnel
• Closely supervised and maintained HR duties including payroll, medical/dental insurance and 401K for all company
employees.
• Supported local and off-site personnel.
• Acted as liaison from inception to completion of the ETA trade show in Las Vegas.
• Process departmental payroll, and track attendance records for departmental staff.
• Assist in hiring/termination process by processing appropriate paperwork for the departments.
• Prescreen employment applications for completeness, obtaining copies of any required documentation.
• Collected and maintained all confidential records – personnel files.
• Point of Contact for the payroll system (ADP) answering questions and helping troubleshoot any problems.
• Responsible for coordinating all company events (holiday parties, company picnic, team building meeting).
• Negotiate, manage and oversee vendor relationships.
• Created company Human Resources forms and State Designed documents.
• Arranged international and domestic travel.
• Processed correspondence, interoffice memos and expense reports.
• Arranged on-site and off-site meetings and training seminars.
• Maintained mail/phone directories.
• Managed contracts for building, equipment maintenance, office furniture, and supplies.
• Liaison with property management company and management staff.
Inhibitex, Inc. Alpharetta, Georgia
Executive Assistant/Clinical Research Assistant
February 2002 to December 2004
Duties include, but not limited to:
• Developed and implemented a clinical tracking database collaborating with Cisco developers to identify and define
components of database.
• Created a workflow using Microsoft Excel to migrate the company’s cash flow tracking from paper to electronic.
• Managed Executive’s time and calendar.
• Supported local and off-site personnel.
• Coordinated company events.
• Central Point of Contact to internal and remote managers.
• Coordinated international and domestic travel.
• Tracked and managed client accounts.
• Researched and compiled data for clinical study.
• Purchased office equipment and supplies.
SAIC Alpharetta, Georgia
Executive Assistant
August 1998 – February 2002
Duties include, but not limited to:
• Provided administrative support to both local and off-site personnel while reporting to the Division Vice-President,
including arranging extensive travel and business conferences for multiple staff members
• Prepared expense report for all staff members
• Maintained employee time cards and staff (including executive) payroll
• Assisted in the negotiation of vendor contracts and maintained accurate vendor files, including all accounts payable and
receivable
• Handled SAP entry and year-end procedures for the division
• Managed inventory of equipment and supplies
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