Project Manager Human Resources

Senior Human Resource Manager ( Benefits Administrator ( Employee Relations

Rep

Top-notch human resource professional with a demonstrated record of success

within both union and non-union environments. Known for the ability to

enhance employee morale and job performance through training of staff at

all levels of the organization, from senior management to entry-level

employees. Consistently brought order to chaos through needs analysis,

policy and procedure development, rewriting job descriptions, and

developing and delivering training for management and staff. Exceptional

communication and negotiation skills.

Specialized skills: Presenting provisions of laws, rules, policy and

procedures and agreements to executive management, employees, and vendors,

including FMLA, PDL, CFRA, Paid Family Leave; compliance laws including

401(k), unemployment and multi-state compliance; Canadian benefit

administration.

EDUCATION

Bachelor's degree (BS) Organizational Development - BYU, Hawaii

Associates' degree (AA) Business Management - BYU-Idaho (Ricks College),

Idaho

. Certications/Licenses:

o Human Resource Certificate-Portland State University;

o California State Insurance License for Health and Life-0H09013

o Leadership Training Certificate-DDI

o California Notary Public

PROFESSIONAL EXPERIENCE

Monarch HealthCare - Irvine, CA

Manager, Human Resources, 2005 - 2010

Special Accomplishment: Achieved both improved employee job performance and

morale by initiating and implementing compliant H/R policies, an

orientation program, company handbook, redefining job titles, creating job

descriptions and updating an outdated HRIS system after the company split

for the parent in 2006.

Human Resource Management:

Directed all human resource, employee relations, benefits

administrations, and hiring/terminations for non-union staff of 350

personnel, including budget administration, policy

development/interpretation, and regulatory compliance. Collaborated with

executive management on retention programs. Oversaw workman's

compensation claims, return to work plans and unemployment claims.

Managed all Leaves of Absence. Supervised two employees.

. Reconstructed, refreshed and authored company handbook.

. Developed New Hire orientation, Manager Toolkit, Employee Benefit and

401(k) seminars.

. Coordinated transition from outsourced payroll/HR back in-house making

sure all records were compliant.

. Implemented and managed training for two HRIS systems and a LMS

(learning management system).

Employee Relations:

Coached and directed managers with progressive discipline process,

employee issues, PIP's, performance evaluations, team building and

management skills. Worked collaboratively with department heads to write

and refresh policies and proceedures. Supported employees with peer

issues and facilitated good relationships between managers and employees.

Explained laws, rules and policies to all levels of employees.

. Actively recruited positions and worked with recruiters on other

active positions.

. Developed job description training to all management personnel.

Excelled as project manager updating all job descriptions for the

company.

. Delivered Leadership Training for supervisors with DDI materials.

Benefits Administration:

Negotiated rates and evaluated benefit plans and vendors for yearly open

enrollment. Explored new benefits to offer employees. Interpreted and

explained new laws and rules to executive management. Administered 401(k)

plans, completed 5500 and discrimination testing. Oversaw all employee

company-paid and supplemental benefits.

. Ensured top-quality benefits by researching best plans, rates and

forging vendor/broker relationships.

. Directed process for new hire on-boarding.

. Managed controllable expenses by overseeing reconciliation process of

monthly insurance bills, payroll deductions, additions, changes, and

terms.

USF Reddaway - Portland, OR

Benefits Administrator, Corporate Headquarters, 1997 - 2005

Benefits Management:

Directed full benefits for 2,400+ employees and 400 union employees at 61

locations in 9 states and Canada. Administered and ensured compliance of

401(k) plan, including QDRO's and 5500 filing. Administered self-funded

medical, dental, vision and Rx Plans and tracked eligibility and

termination including COBRA and HIPAA compliance and Canadian benefits

supervision. Managed and retained union employees' pension contributions

and health and welfare benefits. Supervised three employees.

. Key member of team that brought on board new TPA on 2 separate

occasions. Negotiated contract, wrote and edited Plan Descriptions.

Presented seminars and focus groups on health insurance changes.

Maintained SPD changes and Plan design direction.

. Created a video on new TPA, including health insurance benefits and

how to use them. Scripted, storyboarded, produced, directed and edited

project.

. Designed a 401(k) projection handout to depict growth of employees'

balance to age 65.

. Redesigned and co-wrote the company's self-insured Short Term

Disability Insurance Plan.

Human Resource Generalist/Management

Worked with the Vice President of Human Resources to respond to labor

disputes and contract negotiations. Helped prepare grievance-hearing

materials/responses. Managed multiple state unemployment claims and

hearings. Coordinated annual reviews. Contributed to redesign and rewrite

of employee handbook.

. Developed the Leader's Guide and training materials for OSHA training

and Lay-off Policy.

. Calculated a hidden paycheck displaying employees' wages annually

incorporating figures the company spent on each employee's benefits.

. Designed benefits brochures for recruitment and new employees

explaining company benefits.

. Created a Benefits Forms Manual. Designed forms for employee

transactions and distributed to all locations. Later transitioned the

manual to web form for company intranet.

NACCO Materials Handling Group, Inc. (Formerly Hyster Company) - Portland,

OR

Corporate Human Resources, 1992 - 1997

Performed recruitment, applicant registration, job postings, screening

applicants, incoming employee reference checks, EEO compliance and

immigrant information, policy deployment, and department budget. Oversaw

nationwide retirees, self-pay medical insurance, Informix system updates,

two additional benefit on-line computer systems, and changes to retiree

benefits and rates.

. Member of TQM Team who wrote the Internet Email Policy.

. Directed major pension/cash balance and 401(k) cash-out project.

. Developed, wrote and conducted team-building and training workshops.

. Reworked and automated new employee orientation process.

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