Technical Support Manager
Resume:
David C. McCoy
Red Oak, TX **154
********@*********.***
Objectives: My immediate and ultimate objective is to contribute in an organization’s efforts to remain
the elite and most profitable within the industry. I would also like to provide support to the
Corporations growth and profitability by assisting in the reduction of operational cost and
eliminate waste.
Education:
• Quemado High School, Quemado, N.M. 87829 Graduated May, 1989
• Luna Vo-Technical Institute, Springer, N.M. Metals Fabrications 1 Year Course
• Class “A” Food Services School, U.S. Navy
• NBFAA Level 1 Certified Technician
• ITT Technical Institute, Information Technology networking/security, currently enrolled.
Experience: Monitronics International. (8 years ) 2001-2009
12801 N. Stemmons, Suite 821, Dallas Texas 75063
Technical Training/Installation Quality Manager:
Principal accountability are as follows:
Trained technicians on how to install security systems. On site, classroom, and webinar
training.
Acted as a liaison between the dealer (Sub Contractor) at a high level, to ensure
compliance with installation guidelines and standards. Improving installation quality
30% to 100% after training and inspection.
Traveled all over the U.S. To inspect and meet with customers to ensure customer
satisfaction. Implemented quality programs for many dealers to hold technicians
accountable for work performance.
Protection One, Inc. (4 years) 1998-2001
4221 W. John Carpenter Frwy., Irving Texas 75063
Lead Technical Support Specialist:
I ensured that team members were following assigned schedules, monitored staffing levels to
meet required call activity, recommended candidates / employees for employment /
termination, communicating and implementing Technical Support polices and procedures as
applied to work situations, controlling departmental standards (i.e. overtime, abandoned
reviewed daily reports, etc) Westar Security was purchased by Protection One and my
transfer was transparent.
Westinghouse Security Systems ( 2 years, Now Westar/ Protection One) 1995-1998
4221 W. John Carpenter Frwy., Irving Texas 75063
Installer/Technical Support Representative:
Installed / programmed various types of hard-wired and wireless alarm systems for one year.
Maintained accurate inventory of company equipment, and supplies during first year as an
Installer. I was transferred to Corporate Headquarters into the Technical Support Department
As a Technical Support Representative I was responsible for providing extraordinary support
for customers, field technicians, and dealers by assisting them in troubleshooting, and
programming their security system.
Experiences :(cont) Everet Clugston, ( contractor) 1 year 1994-1995
Harlad Rd.
Seagoville, Texas 75159
Welder:
Responsibilities were constructing and fabricating various size metal buildings, and
insuring
the safety of fellow co-workers.
United States Armed Forces ( U.S. Navy) 4 years 1989-1993
7th Fleet,
Pacific Ocean
Youkouska, Japan
San Diego, CA
As a third class rank E-4, I was responsible for 200+ crew members. I was in charge of
ordering all food, and storage of all food supplies for the U.S.S. Midway, an aircraft
carrier containing a compliment of 5,000 sailors and marines.
The U.S.S. Midway (CV-41) was decommissioned following service in the Persian Gulf
during the Desert/Shield campaign. I was reassigned to the USS Horne (CG-30) for the
completion of my U.S. Navy duty.
I received an honorable discharge.
Special Honors:
• NBFAA (level 1) National Burglary Alarm Association Certification.
• Received Letter of Commendation for an outstanding job performance from the U.S. Navy
• Received Letter of Appreciation from the U.S. Navy for outstanding job performance.
• Published author
• Veteran of foreign wars: Participated in Desert Storm/Shield and was awarded the
Following medals:
• Kuwait Liberation Medals (2)
• Joint Meritorious Unit Award
• Southwest Asia Service Medal
• Armed forces Expeditionary Medal
• Sea Service Deployment Ribbons (2)
• Battle “E” ribbons (2)
• U.S. Navy Unit Commendation Ribbon
Proficient in:
• Microsoft Power Point
• Microsoft Word
• Microsoft Excel
Marital Status: Married with three children: son, age (17) daughter (8) and (12)
References available upon request.
Contact this candidate