Manager Customer Service

QUALIFICATIONS PROFILE

Highly skilled transportation professional with a vast amount of knowledge

managing a successful logistics company seeks challenging position. Diverse

experience ranges from corporate fleet management, warehousing,

distribution, rail car, intermodal, truckload and ltl transportation to the

financial, operational and sales aspects of business.

. Results-oriented capabilities and skills amassed working in a large

corporate environment in addition to the challenges presented in the sole

ownership and management of a logistics company.

. Proven ability to arrange or provide cost effective and reliable

transportation service which was instrumental in forming many long-term

relationships with such notable customers as: International Paper, Armour

Swift Eckrich, Conros Corporation, Halliburton Corporation, Echo, Inc.

Citi-Corp., York International, BP Global, Inc., Bekins Van Lines,

Maurice Sporting Goods, Tampico, Inc., and Phelps Dodge Corp.

. Exemplary interpersonal and business communication skills.

. Extensive experience in corporate leadership, team building, logistics

planning, and customer relationship management.

. Working knowledge of DOT safety regulations and procedures.

. Familiar with legal dealings that relate to loss and damage claims,

operating authority and corporate structure.

. Demonstrated ability to remain highly focused in fast-paced, demanding

environments.

. Enthusiastic, optimistic, self starter, that builds up support personnel

resulting in good morale throughout the department/company.

. Dedicated to providing exceptional service that earned me a reputation

for quality from both internal and external customers.

TRANSPORTATION MANAGEMENT & SALES EXPERIENCE

President/Owner 10/85 to 07/10

400 Freight Services, Inc. Rolling Meadows, IL

400 Freight Services, Inc. was formed in 1985 as a wholly owned subsidiary

of the Chicago and Northwestern Railway Co. Began my career with 400

Freight Services, Inc as the Operations Manager. Acquired the corporation

at the beginning of 1988 and was responsible for all of the financial and

operational details associated with the successful management of a

transportation logistics company. Chief services provided consisted of

motor carrier and intermodal transportation and ancillary warehousing

service.

Possess extensive logistical experience with the principle aspects of

transportation and warehousing such as: fleet management, inventory

control, pricing, administration, licensing, customer service, routing,

legal, operations and accounting.

Major accomplishments:

1. Company revenues peaked at $5,500,000.00 and a staff size of 19.

The company structure was continually reviewed and changes implemented

conforming to established best practices and optimizing revenues.

2. Formed a public warehousing company (Horizon Warehouse, Inc.) that

provided receiving, storage, consolidation, pick-n-pack services for a

multitude (740 SKU's) of industrial and household products.

3. Formed a motor carrier (Horizon Express, Inc.) that provided local

drayage and transportation service throughout the Chicago commercial zone.

General Manager 04/82 to 10/85

TDS Transportation, Inc. Des Plaines, IL

TDS Transportation, Inc. was a wholly owned transportation subsidiary

of Household Merchandising, Inc. which operated a multi-billion dollar

group of retail merchandising companies including Ben Franklin, Coast to

Coast, TG&Y. and Vons Grocery Company. As General Manager of TDS, I was

responsible for a portfolio of transportation operations which required

operational supervision of staff, bottom line profit accountability, sales

and marketing, in addition to servicing the needs of current customers.

Major accomplishments:

1. Conceptualized and implemented the formation of a brokerage

subsidiary generating $2,500,000.00 in gross revenues while reducing the

inbound transportation costs $310,000.00 within the first year.

2. Designed and implemented a backhaul program which produced

$3,200,000.00 in gross revenues through direct sales efforts of self and

staff. The additional business eliminated 40% of the empty miles being

traversed by the rolling stock, realizing a cost savings of $2,000,000.00

annually.

3. Developed a computerized dispatch system resulting in improved

customer service, in addition to dispatch productivity and efficiency.

Operations Manager 10/80 to 04/82

D.F. C. Transportation Company Huntley, IL

D.F.C. Transportation Company is a contract carrier for Dean Foods

Company, that was serving 48 states and two provinces with 33 company

tractors and 28 owner operators on permanent lease to D.F.C. during my

tenure. Chief functions included over-seeing the assembly of shipments,

routing equipment, securing backhauls, DOT audits, monitoring customer

needs through interaction with the sales department and the management of

four dispatchers.

Major accomplishments:

1. Obtained 48 state operating authority from the ICC that was

instrumental in a 23% reduction in empty miles and an increase in operating

revenues of $750,000.00.

2. Utilization of operating authority to trip-lease financially sound

and reliable carriers to haul company shipments 20% below prevailing market

rates.

3. Outfitted company equipment with airshields that reduced fuel

consumption by 4 percent.

Transportation Manager 05/77 to 09/80

C.F.S. Continental, Inc. Chicago, IL

Initial position was that of Distribution Supervisor. Duties included

arranging carriers for outbound shipments, rate analysis and supervising a

warehouse crew of six. Within six months I was promoted to position of

Transportation Manager for the Corporate Fleet. In this capacity, I

developed aggregate as well as detailed knowledge of the transportation

industry.

Major accomplishments:

1. Established several procedures and policies that were critical in

attaining budget the three years I was associated with C.F.S. Continental,

a feat that had eluded the Transportation Company since it's beginning in

1974.

2. During my tenure as transportation manager I was responsible for a

61% growth in equipment and a 98% increase in revenues.

3. Created a quality control program associated with providing our

customer's with timely pick-ups, timely deliveries and minimum transit

times.

Sales Representative 05/76 to 04/77

Becker Precision Equipment Elk Grove Vil., IL

Sales representative for a complex product line of ball valve

regulators sold to the natural gas industry.

Major accomplishments:

1.Committed to self-directed activities as a means to gaining a

detailed understanding of product functions and features resulting in

effectively communicating product benefits to prospective customers and

enabling them to envision how their desired results would come to fruition

through the implementation and use of our products.

2. Allocated and dedicated time each week to cold calling and

prospecting activity resulting in a persistently healthy pipeline of new

customers. Demonstrated a keen ability to qualify prospect's with regards

to the product's capability to meet their critical requirements, the

prospect's budget constraints and the probability of closing the sale.

3. Established an excellent rapport with all levels of our largest

customer (Nicor) resulting in a continued healthy business relationship.

WORK ETHIC

Invariably operate with integrity and reliability resulting in solid

working relationships with colleagues, management, prospects and customers.

TECHNOLOGY PROFICIENCIES

Proficient in Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft

PowerPoint, Microsoft Visio, Microsoft Project, Open Workbench, 210 & 214

EDI protocols.

EDUCATIONAL BACKGROUND

Bachelor of Science with a comprehensive Major in Marketing

Northern Illinois University.- Dekalb, Illinois

College of Advanced Traffic-Chicago, Illinois

Various seminars and conferences related to the logistics industry

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