Customer Service Manager

Mary Conway

objective

I'm currently pursuing a Customer

Service/Secretarial position. I have an extensive

background and find that I excel in these fields.

Experience

Oct. 2002 to April 2010 Nutri-Tan Salon

Independence, MO

Manager

Responsible for managing salon staff of 4 to 6

employees on daily basis.

Developed promotional sales & marketing for the

company.

Provided excellent customer service to ensure

customer satisfaction.

Trained all new employees on company

policies/procedures.

Dec. 1998 to Jan. 2002 Allied National

Co. Kansas City, MO

Underwriting Operational Support Supervisor

Supervised staff of 14 employees within the

Underwriting Dept.

Provided customer service support for ensuring

health, life, disability & dental insurance

programs for customers.

Responsible for processing client applications,

underwriting, certifications, & premium

collections.

Streamlined office work-flow by establishing

quality programs & procedures.

Conducted employee performance appraisals for

issuance of salary adjustments, promotions, or

transfers.

June 1998 to Nov. 1998 Interim

Healthcare Leawood, KS

Accounts Receivable Manager

Supervised the Payroll/Billing/Accounts Receivable

Dept. including electronic billing in the Health

industry.

Designed & implemented improvements to provide more

timely & efficient execution of Payables &

Receivables.

Provided financial cost reports associated with

Accounts Receivables.

Assisted in the resolution of any customer billing

or payroll issues.

Performed collection procedures.

Established staff procedures for efficient

execution of day-to-day operations.

Dec. 1989 to Nov. 1997 Kemper Insurance Co.

Overland Park, KS

Personal Lines Agency Support Supervisor/Data Entry

Supervisor

Implemented the startup of new customer service

call center with staff of 12 to 19 employees.

Designed performance standards for accuracy &

service in a new unit.

Provided efficient, timely, & courteous service to

agents & policyholders.

Provided onsite agency training & processed

transfer business.

Monitored operations & staff offering

recommendations in procedures to provide better

structure.

Chosen to pilot new billing software & troubleshoot

prior to its national release to other branches.

June 1986 to Dec. 1989 Cencor/Lapetite

Kansas City, MO

Data Processing Supervisor

Supervised a staff of 10 employees in Accounts &

Payables.

Analyzed weekly general ledger & financial reports.

Responsible for monitoring/balancing all banking

transactions & cash flow.

Provided all training for new employees.

Teamed up with other branch offices to resolve

account discrepancies while providing weekly

recaps.

SPECIAL SKILLS

Completed classes in Career Development, Supervision

I-III, Developing Performance Standards & Objectives,

& Problem Employees. Proficiency in all Microsoft

Office applications and DOS based programs.

Excellent customer service & resolution skills.

EMAIL: *********@*********.***

16308 E. 28TH ST. . INDEPENDENCE, mo 64055 . Phone 816-***-****

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