Customer Service Management

Amy Walker

***** ***** ***** ( Clinton Township, MI 48038 (

*******@*******.*** ( 586-***-****

Highly-dedicated Program Director / Event Planner, possessing 5+ years of

experience in resource allocation, program implementation and issue

resolution within non-profit and corporate environments.

Youth & Family Services ( Program Administration ( Curriculum

Development

Event Coordination ( Budgeting ( Marketing ( Fundraising (

Supervision

SUMMARY OF QUALIFICATIONS

COMPREHENSIVE PROGRAM DIRECTOR: EXPERIENCED IN SUCCESSFULLY FACILITATING

ALL ASPECTS OF NON-PROFIT AND CORPORATE PROGRAM ADMINISTRATION;

SPECIALIZING IN CHILD CARE, CURRICULUM DEVELOPMENT AND AFTER-SCHOOL

PROGRAMS.

Superior Interpersonal Communicator: Outstanding written and verbal

communication skills; Effective at interacting with children, adolescents

and families as well as all ranks of industry professionals and management.

Dedicated Self-Starter: Constantly displays the highest-degree of personal

work ethic, as demonstrated by an impeccable long-term attendance record;

Equally productive while working autonomously or as part of a team.

Organized Multi-Tasker: Instinctive time-management and prioritization

skills; Proven ability to efficiently manage people, allocate time and

resources and break complex tasks down into smaller steps for completion.

Analytical Problem-Solver: Proactive and resourceful in the seamless and

efficient resolution of emerging and existing issues; Committed to ensuring

the most constructive outcomes possible on behalf of all stakeholders.

Professional Experience

LEAD EVENT COORDINATOR OCTOBER 2006 - JULY 2010

LA Productions, LLC Commerce Township, MI

. Acted as a contracted employee for General Motors University, responsible

for planning and coordination of corporate meetings, presentations and

training events held at two training facilities operated by the client.

. Provided daily management and supervision of two highly-functioning staff

members, overseeing the completion of duties, delegation of tasks and

facilitating required administrative functions, as necessary.

. On-site leader and primary contact for all meetings and training clients,

providing high quality customer service via phone, e-mail, or face-to-

face..

Assistant Child Care Director / Marketing Director August 2002 - October

2006

Bellefonte Family YMCA Bellefonte, PA

. Directed and coordinated YMCA summer camps and after-school programs for

all elementary schools within the District, providing a fun, educational

curriculum in order to keep local kids engaged in positive activities.

. Daily management of approx. 12 - 20 staff members at a given time,

including all hiring, new-hire orientation, safety and curriculum

trainings and required certifications as well as annual evaluations of

child care staff.

. Obtained yearly license renewals and maintained ongoing training and

certifications for staff as required through the Pennsylvania Licensing

Board, ensuring compliance with all applicable standards and

requirements.

. Responsible for creation and marketing of membership promotions, writing

of radio and television ads as well as development of monthly newsletters

and bi-monthly program brochures promoting all areas of the YMCA.

. Developed and implemented developmentally-appropriate curriculum and

assured positive communication and relationship building with parents,

children, colleagues and management in order to achieve optimal

outcomes.

Substitute Teacher October 2001 - July 2002

Springfield Local Schools Holland, OH

. Consistently adapted and assimilated to new teaching environments,

successfully comprehending and implementing pre-determined lesson plans

left by the main teacher and maintaining control of the classroom.

. Acted as literacy coach and tutor, contributing to improving literacy

rates within the community by assisting local children in reading as part

of the Summer Reading Program, sponsored by the Springfield Local

Schools.

Interviewer: Toledo Adolescent Relationship Study May 2001 - June 2002

Bowling Green State University Toledo, OH; Bowling Green, OH

. Conducted field research by going into homes of selected adolescents,

asking pre-defined interview questions, collecting data and reporting

findings back to the Sociology Department at Bowling Green State

University.

Education And Training

BACHELOR OF ARTS (BA): SOCIOLOGY / PSYCHOLOGY 2001

Bowling Green State University, College of Arts and Sciences Bowling

Green, OH

122 Credit Hours

Trainings and Certifications:

Continuing Education Credits, Penn State Better Kid Care Program, Penn

State University Extension, State College, PA (2002 - 2006).

Star 4 Child Care Training, Keystone Stars Program, Bellefonte Family YMCA,

Bellefonte, PA (2002).

Memberships and Community Involvement

COMMITTEE MEMBER / VOLUNTEER, POLAR BEAR PLUNGE, BELLEFONTE FAMILY YMCA,

BELLEFONTE, PA (2004 - 2006).

Committee Member / Volunteer, Bellefonte Family YMCA Annual Auction,

Bellefonte, PA (2002 - 2006).

Committee Member / Volunteer, Strong Kids Campaign, Bellefonte Family YMCA,

Bellefonte, PA (2002 - 2006).

technical Summary

SOFTWARE: MICROSOFT PROFESSIONAL OFFICE SUITE, INCLUDING: MS WORD, EXCEL,

POWERPOINT, PICTURE IT AND OUTLOOK; MACROMEDIA CONTRIBUTE, LOTUS NOTES,

ADOBE PAGEMAKER AND ACROBAT PROFESSIONAL AS WELL AS INTERNET EXPLORER.

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