Manager Customer Service

VALERIE PAGAN

st

**** * ****** ****, *********, FL 34208

T: 941-***-**** / *******.*****@**.**-*****.***

SUMMARY: Results-driven, motivated, resourceful achiever tenacious in pursuit of new career.

Solid retail management background and outstanding customer relations skills.

Demonstrated commitment to academic excellence and continuous learning make me

a suitable candidate in your establishment.

SKILLS: ICD-9-CM, CPT, HCPCS, Medical Terminology, Medcin, Medisoft, Allscripts EHR,

Windows Vista, Office 2000/2007, Microsoft Word.

EXPERIENCE:

VALRICO MEDICAL CARE; Brandon, FL

Family Practice, Clinical Externship Site 8/2010

Assisted in day-to-day multifaceted administrative duties of front-desk patient reception:

Check in/out, Schedule appointments, Answer phones, Take messages, Pull charts and results for

physician’s review, Scan and index medical records for EMR system, Filing, Verify insurances,

Referrals, Code managed care and commercial patient encounters for billing and post payments.

CHICO’S FAS, INC.; Sarasota, FL

General Store Manager 2000 to 2009

High-volume store with multi-million revenue growth

Strong top sales team in District for nine consecutive years consistently achieving goals

Strategic execution set new store record for 1-day sales of $40K

Successfully built new and long-term client loyalty by providing exceptional service

Maintained leadership ability to build, coach, develop, and motivate quality, top performing

and cross-trained teams to increase efficiency

Tested new merchandise and programs before adapted by company

STEIN MART, INC.; Sarasota, FL

Assistant Manager 1998 to 2000

Job Summary: Supervised sales, Customer service and cash office, Receiving work flow and

allocation, Loss prevention and personnel functions in partnership with Store Manager.

EDUCATION:

SANFORD BROWN INSTITUTE; Tampa, FL

Medical Billing and Coding Diploma, Honors 2009 to 2010

Recipient President’s and Dean’s List Awards, GPA - 4.0

Relevant courses: Practicum 140-hours, Coding and reimbursement systems, Billing practices,

Health record maintenance and healthcare computer applications.

ROCHESTER INSTITUTE OF TECHNOLOGY; Rochester, NY

Bachelor of Science Degree in Retail Management 1982

and Business Administration

ORGANIZATIONS:

Member of the American Academy of Professional Coders (AAPC)

Sitting for Certified Professional Coder-Apprentice exam December 2010

Member of the National Technical Honor Society (NTHS)

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