Customer Service Information Technology

Daniel Ryan Kohn

Home Address: ***** ****** **** ***** **. Phone: 281-***-****

Houston, TX 77044

E-mail: ******@*****.***

Career Objective

To obtain a full-time position where I can apply my information technology

skills to support the organization for which I work

Experience and Skills

. Experienced in troubleshooting PC issues, knowledge of the internal

workings of PC's, software and peripherals

. Knowledge of the most updated energy efficiency IT procedures and

methodologies.

. Knowledge of IT virtualization techniques

. Experience in the most environmentally sound waste disposal

. An awareness of global organizations mandating standards and

regulations

. Experienced and knowledgeable with the multiple aspects of MIS

(Management Information Systems), including data bases, hardware, and

supporting software; thorough understanding of networking wireless

and Ethernet systems

. Experienced and knowledgeable setting up computers, networks, and

installing and uninstalling software

. Experienced and knowledgeable with updating software and operating

systems and evaluating software for users

. Experienced and knowledgeable with Microsoft Windows(XP, Vista and

7),Microsoft Office and related operating systems

. Strong interpersonal and communication skills

. Collaborative worker

. Punctual and reliable

Education

University of Phoenix:

Associates Degree in Information Technology (May 2008)

Certifications:

Comptia A+ (September 2009)

Comptia Strata Green IT (July 2010)

Work Experience

January 2009-Present

Moved to New Orleans, LA and Rockville, Maryland to support my fianc e

as she finished her Master's Degree and Practicum

Earned two technology certifications (Comptia A+, Comptia Strata

Green).

January 2006-January 2009

Returned to school to earn Associates Degree in Information Technology

Worked for family business

August 2004-August 2005 Humble Independent School District Humble, TX

Education Aide

Assisted with classroom related duties in a high school setting

May 2003-February 2004 Marker/Hoff Group Houston, TX

Scanner

Scanned and prepared legal documents using company technology

August 2001-January 2003 Dollar General Store Humble, TX

Checker/Stocker/3rd Key

Provide quality customer service in a retail environment

January 2001-June 2001 K-Mart Photo Lab Humble, TX

Photo Lab Technician

Utilized computerized processing system to produce photos

September 1999-June 2000 Eckerd Drugs Humble, TX

Photo Lab Technician

Utilized computerized processing system to produce photos

February 1999-August 2000 Astrodome USA Houston, TX

Grounds keeper for Houston Astros

REFERENCES Available upon request.

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