Customer Service Human Resources

Elizabeth Clark

*** **** ******** ***

Chicago Heights, IL 60411

Phone: 708-***-****

********.*********@*****.***

Career Summary: To obtain a challenging position in radio to a growth-

oriented company, which will allow me to both further utilize my skills and

acquire new abilities.

Experience

American InterContinental University Online, Downers Grove, IL

11/2007-05/2009

Academic Advisor

. Interviewed prospective students monthly and provided advising based on

constituency need.

. Created a successful academic template for students from entrance to

matriculation.

. Provided support to students.

. Maintained high level of confidentiality of student information and

records.

. Monitored incoming phone calls to assist students with relevant issues.

Queens Village Committee for Mental Health for J-Cap INC, Queens, NY

03/2005-06/2006

Accounts Payable

. In charge of fraud prevention, cost reduction, workflow system solutions,

cash-flow management,

internal controls and vendor financing.

. Played a critical role in the financial cycle of the organization by

assisting controller in

resolution of audit findings.

. Accomplished the organizations objectives by bringing a systematic,

disciplined approach to

evaluate and improve the effectiveness of the entire payables process.

. Created & managed long-term relationships with food vendors to resolve

disputes.

. Administered accurate input of journal entries, proper expense

accounting, and prompt payment

and filing of paperwork.

. Assist the accounts payable manager by preparing and monitoring payments

for vendors.

Crowne Plaza Hotel, Albany, NY

09/1994-05/2004

Hostess Connoisseur

. Assured high customer satisfaction levels are maintained; resolved guest

complaints.

. Trained and supervised employees to meet departmental standards.

. Maintained a systematic ordering of all Food/Beverage supplies for hotel

bar and restaurant.

. Tracked and ordered liquors, wines, beverages and other bar supplies;

stocks storeroom, issues beverages.

. Collaborated with Human Resources to adhere to recruiting, training and

employee relations issues.

. Waitressing/Hostess/Bartending

Education

American InterContinental University, Hoffman Estates, IL

08/2009

Master's Business .Administration, Healthcare Management & Organizational

Psychology

The State University of New York at Albany, Albany, NY

05/2004

. Bachelors .Administration., Rhetoric Communication

Awards/Accomplishments

. The Organizational Productivity Institute Top Adviser Award

. Customer Service Award

Technical Skills

. MS Office Suite

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