Engineer Customer

David W. Roberts

**** *. ************ **.

Indianapolis, In 46205

Cell: 317-***-****

Professional Profile

Highly focused engineer with over 15 years in the computing industry. Particular strengths include problem

solving abilities, developing a high level of skill with a wide variety of technologies, ability to relate to and

communicate with customers, and work within a teamwork environment.

Skills

• Network connectivity, operation, and troubleshooting of various LAN/WAN

devices and network operating systems

• Microsoft Certified Technical Professional Microsoft Windows XP with

comprehensive knowledge of Windows XP,2000, Vista, and Windows 7

• A+ and network + certified

Work experience

Support Analyst (07/10 – Present)

Netfor, Inc. Fishers, In

Receive and respond to customer support requests via telephone to identify, troubleshoot, and resolve operating system,

application, and hardware issues. Remote desktop support and trouble ticket logging.

Client Support Specialist (10/09 – 07/10)

Kelly Services, Indianapolis, In

Installation, configuration, and troubleshoot document storage, retrieval, and management software. Schedule and

track client support issues, installations, and product upgrades for entire support department.

Field Engineer (01/05 - 06/09)

Northrop Grumman, Inc. Indianapolis, In

Tier 3 software and hardware technical support and installation of desktop computers. Troubleshoot all Microsoft

desktop operating systems, office applications, Oracle based applications, and Mainframe 3270 applications.

Microcomputer Specialist (01/02 – 01/05)

Affiliated Computer Services, Inc. Indianapolis, In

Tier 3 software and hardware technical support and installation of desktop computers. Troubleshoot and repair of all

Microsoft desktop operating systems, office applications, Oracle based applications, mainframe 3270 applications, and

Citrix .

Network Engineer (02/97 – 06/01)

Siemens Business Services, Carmel, In

Customer hardware and software field support. Travel to different customer locations to repair, install, configure, or

upgrade all types of desktop and laptop computers, and Hewlett Packard printing systems. Hardware warranty repairs

for several OEM vendors. Setup and install file servers, workstations, and printers to customer specifications

Senior Field Service Engineer (07/95 – 02/97)

Omega Data Systems Inc, Indianapolis, In

Provided field support on IBM mainframe computer systems, printers, tape drives, and peripherals at customer

locations. Repair, configuration and upgrade all types of business computers and printers.

Senior Field Service Engineer (05/92 – 07/95)

TRW, Inc

Provided field support on POS systems at customer locations throughout the state of Indiana. Repair IBM mainframe

computer systems, printers, tape drives, and peripherals.

Contact this candidate