Customer Service Manager
Resume:
Yvette Yadao
***** **** ****** * *********, CA
93535
*********@*****.***
QUALIFICATIONS SUMMARY
. Customer service professional with over 10 years experience.
. Excellent verbal and written communication skills.
. Quick learner, able to multi-task several simultaneous projects.
. An independent and self-motivated individual, able to grow positive
relationships with clients.
. Positive attitude, versatile employee.
. Able to work independently and in a group environment.
. Knowledgeable in Microsoft office programs such as Word, Excel and
Email.
PROFESSIONAL BACKGROUND
Kona Chiropractic Office
Front Office Coordinator
August 2009 to January 2010
. Responsible for greeting patients, scheduling appointments, verifying
patient insurance information, filing and answering phones.
. Maintain confidential patient files and dealt with time sensitive
information.
Coast to Coast Acquisitions
Office Manager
October 2006 to June 2009
. Managed 2 customer service representatives and 5 field agents.
. Recovered over $200k of overdue invoices.
. Established company policies and procedures.
. Trained all customer service representatives and field agents.
. Compiled transportation documents.
. Responsible for all accounts payable and receivables.
. Generated return business by providing timely and accurate
information.
All Makes A-Best
Office Manager
June 2000 to October 2006
. Managed 2 customer service representatives and 10 field agents.
. Supported account specialists in providing accurate and detailed
information on open accounts.
. Quickly and effectively solved customer challenges and concerns.
. Worked with financial institutions across the nation.
. Implemented a client billing system.
. Responsible for all accounts payable and receivables.
. Processed employee payroll and accurately maintained all company
accounts.
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