Sales Customer Service

Melody Gerhardt

** ***** ***** *********, ** ****3 Cell: 908-***-****

*******@**.***

OBJECTIVE

To obtain employment in a position where I can utilize my degree in

psychology and experience in administration and operations.

EDUCATION

Virginia Tech, Blacksburg, VA

May 2010

B.S., Psychology, Cum Laude

Overall GPA: 3.52/4.00

Major GPA: 3.85/4.00

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, SPSS

EXPERIENCE

Kelly Services at Ferring Pharmaceuticals, Parsippany, NJ

6/10-Present

Sales Operation Coordinator

. In charge of updating appropriate Master Sample logs with all samples

that shipped for the week to determine and prepare mail merge for 30

and 60 day letters to prescribers who have not returned a sample

receipt form; use this information to create the "Send and Receipt

Log" which alerts reps on the status of their prescribers

. Process and scan all sample request forms, obtain required supporting

documents, and submit to internal control systems for shipment and

delivery

. Process all sample receipt forms for 6 different business units and

update appropriate master logs daily

. Review and submit to finance all expense reports prepared by district

managers and sales representatives; return if incorrect and obtain

accurate information

. Process, review, submit, and track all programs budgets and physician

assisted training programs budget; return if incorrect and obtain

accurate information

. Maintain daily contact with sales representative and district managers

from 4 different business units and act as liaison between them and

internal control system

. Track prescribers who can no longer receive samples, alert the reps of

this, and obtain necessary materials so that prescribers may sample

again

Department of Residence Life at Virginia Tech, Blacksburg, VA

9/07-4/10

Office Assistant

. Verified pay roll, employees' hours, and new hire paperwork

. Edited and reviewed supervisors' Microsoft Word documents

. Created Excel worksheets for projects pertaining to: student

housing information, data entry, researched issues, and the

improvement and consolidation of past records

. Transcribed notes, greeted walk-ins, answered phones, filed student

records, copied and delivered mail

Child Study Center, Blacksburg, VA 7/09-5/10

Research Assistant

. Verified reliability of input in data systems and charted data entry

. Created reports based on patient notes and sessions using SPSS

. Filed patient notes and records and confidential paperwork

. Supervised children coming into the center

. Observed and participated in psychological treatments sessions

Delta Gamma, Blacksburg, VA 1/08-1/09

Director of Recruitment Records

. Prepared pamphlets using Microsoft Word

. Organized over 60 girls' information and sisters' comments and

concerns into Excel

. Monitored status of over 700 potential new members going through

Recruitment

. Facilitated a week long pre-Recruitment seminar to 100 individuals

Deirdre O'Brien Child Advocacy Center, Morristown, NJ

Summer 2008

Intern

. Prepared case summaries and reviewed applications to be selected for

scholarship funds

. Created mailing and guest lists on Excel sheets

. Contacted and acquired donations from local businesses

. Planned annual fundraising events such as the Golf Classic and galas

. Answered phones, copied, assisted with inventory of supplies and

equipment and supervised children coming into the center

Baker's Shoes, Whitehall, PA Summer

2007

Sales Associate

. Applied Baker's sales techniques with customer service oriented

attitude

. Handled large volume of customers independently and at fast pace

. Operated cash register, greeted customers, arranged display items,

maintained appearance of store, answered phones

. Suggested additional products to customers

HONORS, ACTIVITES, AND AFFILIATIONS

. Dean's List, College of Science, (Spring 2007- Spring 2010)

. Delta Gamma, Blacksburg, VA, 3/07 - Present

o Director of Scholarship, 12/08 - 12/09

. National Scholar Honor's Society, Admitted 7/08 - Present

. Psi Chi (National Psychology Honor's Fraternity), Inducted 4/08 -

Present

. SAVES (Sexual Assault & Violence Education by Students), 9/08 - 12/09

o Records Chair, 8/09 - 12/09

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