Customer Service Management

SANDRA A. BARTON

**** ********** ** ******, ***** 75038

972-***-**** *.******.**@*****.***

OBJECTIVE

To secure a full-time position in office operations with an emphasis on

records/file management

EDUCATION

University of North Texas (BAAS)

BACKGROUND SUMMARY

More than 20 years of records and file room management in both private and

governmental offices, with the ability to instruct others in the use of new

or existing procedures effectively, reorganize and maintain existing file

rooms and prepare files for archiving and destruction.

PROFESSIONAL EXPERIENCE

Previous Position:

As the onsite records person, I had full oversight of the legal records

department. Responsibilities included, preparing litigation files and

responding to subpoena request for various departments. Additional duties

included maintaining databases for onsite and offsite records, auditing

records in file room against databases, performing record searches as

needed by the legal department. Prepared documentation and scheduled

destruction of records in several offsite storage facilities.

Records Management

Maintain, update, and audit, information for both onsite and offsite files

and databases

Reviewed and prepared documents for filming, scanning and litigation files.

Processed, quality checked and distributed both microfilm and microfiche.

Prepared documents for shipment to offsite storage and federal archives

Prepared destruction reports for department sign off and coordinated annual

destructions

Data Management

Produced weekly and monthly reports for various departments

Ordered various files, documents and manuals from offsite agencies

Received, processed and updated various policies, procedures and manuals

Performed data entry of information into records tracking system

Office Management

Ordered supplies for various offices

Received, logged and distributed incoming mail

Trained staff in document and database processes

SKILLS

Systems and Software: OnBase, Versatile, Microsoft Office Suite, Excel,

Access, iManage and Legaltraxs

Special Equipment: Multifeed and large format scanners, 16 and 35mm cameras

and various office machines.

WORK HISTORY

Protection One Records Management & Contract Analyst 2006-2010

Contract Records Prostaff/Legal Connections 2005-2006

City of Irving Records Technician 2002-2005

Bombardier Aerospace Records Analyst 2000-2001

Zurich US Insurance Customer Service Associate 1998-2000

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