Customer Service Sales

Alvin C. Payne

**** * ********* ***. ● Chicago ● Illinois ● 60651

Mobile: 773-***-****

Email: ************@*****.***

SUMMARY

Resourceful, detail-oriented administrative professional possessing high standards of ethics

and integrity. Demonstrated the ability to learn new organizational processes, workflows,

policies and procedures with minimal ramp-up time. Highly organized and skilled in a

variety of office support tasks to include spreadsheets and reports, scheduling, data entry, and

office administration. Possess a strong talent for quickly mastering technology. Additional

Strengths include:

Interpersonal Skills • Leadership Skills • Problem-Solving Skills

•

Organizational Ability • Process Improvement • Training

•

PROFESSIONAL EXPERIENCE

RESURRECTION MEDICAL CENTER, Chicago, IL September 2004-present

Supervisor, Shipping & Receiving Department (08/07-present)

• Responsible for reporting actions, employee evaluations/counseling and work schedule

creation for 5- 6 employees.

• Overall responsibility to ensure packages are accurately shipped and delivered to various

hospital departments.

• Investigates and approves all discrepant invoices from vendors/suppliers using Citrix

invoicing application.

• Assist in the coordination of Capital Supply (MRI, surgical beds, etc.) shipments with

Vendors. Ensures accuracy of delivery of supplies within hospital

• Complete monthly productivity, shipping, and invoice matching reports using MS Excel.

• Verifies accuracy of all shipping invoices and work with vendors and purchasing

department to resolve discrepancies.

Shipping & Receiving Tech (09/06-08/07)

• Receive and process all incoming packages and shipments.

• Install updates for software, and troubleshoot problems.

• Package and prepare materials for shipment using FedEx and UPS shipping programs.

• Provide customer service for medical supply vendors about future shipments.

Material Handler II, SPD (09/04-09/06)

• I need at least three (or more) bullets here

• And here

• And here too

FIELD MUSEUM, Chicago, IL June 2002-September 2004

Sales Specialist, Gift Shop

Ensured the highest level of service is given to each customer. Completed any regular sales

transactions involving cash and credit. Involved indirectly with ticketing of products as well as

checking paperwork against items received. Assisted in product flow from stockroom to sales

floor on a fill in basis as well as the development of displays of merchandise. Used selling

techniques such as add on sales and describing technical information to customers to enhance

salesmanship and reach store sales goals.

ARTURO’S EXPRESS September 2001- June 2002

Delivery Driver

Responsible for delivering x amount of product while providing excellent customer service.

EDUCATION/PROFESSIONAL DEVELOPMENT

Columbia College, Chicago, IL pursuing B.S. in Interactive Media (expected graduation date:

05/2011)

Illinois College, Jacksonville, IL

Courses Taken:

• Computer Information Systems

• Computer Technology

• Computer Office Technology

In attendance at several Resurrection Learning Institute workshops to include, Leadership

Development, Customer Service and Business Etiquette.

COMPUTER SKILLS

Highly proficient in Microsoft Office Suite with demonstrated skills in other

applications/systems. Advance knowledge of Citrix Systems to include, receiving, invoice

matching, stock replenishment, and stock issuing applications.

General

Highly proficient in MS Office suite with demonstrated expert capabilities with MS

Excel, MS Outlook and MS Word

Programming:

C#, html, Java Script, General Trouble shooting

Graphics:

Adobe Photoshop, Macromedia Flash

Text Editors:

Dream weaver, Visual Studio.Net

Audio Editors:

Digidesign Pro Tools, Sony Acid Pro 6, Reason

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