Engineer Project
Resume:
PHILLIP LITTLEFIELD
Wylie, TX *****
469-***-****/C * 972-***-****/H
******@*******.***
SUMMARY OF QUALIFICATIONS
Over 27 years experience in the electronics, communications and software
industries. Ability to test, trouble shoot and repair to component level
Audio, Video, Radio Frequency, Computer, Computer Interface, Satellite;
both receive and transmit, Point to Point Microwave, Fiber Optic, Tele-
Communications, Power Control, Display systems, and Audio/Video Encoding
equipment. Proficient at the use of Windows 2000, Windows XP, Windows 2003
server, Windows Vista, UNIX, Linux, Microsoft Office, SAP, Business Objects
6.5 / XIR2 / XIR3 / XIR3.1 Apache/Tomcat, IIS, Weblogic, DB2, Oracle, SQL.
I have written programs using Unix Shell Script and Microsoft Access.
Excellent communications skills with all levels of operations and corporate
personnel. Supervisory experience with bench, support, quality control
engineers and professionals. Ability to work independently and with multi-
disciplinary teams. Familiar with wide variety of electronic and software
systems and standards. Proficient with multiple processing systems, both
hardware and software. Well developed and creative problem resolution
abilities.
PROFESSIONAL EXPERIENCE
ELECTRONIC DATA SYSTEMS (HP/EDS)
Industry leader in Information Technology Services.
Information Analyst
05/00 - 07/09
Internal System Support - Plano, Tx
. Provided global 3rd level support for various versions of the SAP
desktop GUI.
. Developed testing procedures for various products utilizing the
Mercury suite of testing tools.
. Americas disaster recovery coordinator for all internal systems
including yearly testing of the procedures.
. Provided global 3rd level support for both server and desktop client
for various versions of Business Objects.
. Provided desktop support for internal teams.
. Provided regular monitoring and preventive maintenance for the
Business Objects servers.
. Built and maintained the business objects heterogeneous clusters for
development, model office, and production that are used by 5000+
users.
. Developed Unix shell scripts to automate backup of the Business
Objects input and output file repositories.
. Developed an automated process for allowing users to change their own
passwords in the Business Objects systems.
. Provided assistance to users located at client sites to allow them to
access EDS internal systems through client and internal firewalls.
Technical Leader
06/98 - 05/00
Y2K Corporate Program Office - Plano, Tx
Designed and built various web pages for the CPO and Corporate Millennium
Management Center.
. Lead one of the 3 CMMC shifts during the Year 2000 rollover including
5 shift members.
. Provided real time Y2K information regarding global progress to the
EDS senior executives.
. Designed, delivered and maintained the physical environment for the
CMMC.
. Designed contingency plans for the physical environment of the CMMC.
. Designed and built the software systems used by the CMMC and Regional
MMCs.
. Tested and repaired database problems for the CPO and the CMMC.
. Technical lead for all systems used by the Y2K Corporate Program
Office (CPO).
. Responsible for designing, building and running information gathering
queries for the Y2K leadership team.
. Team leader of 5 software engineers.
. Formed part of the leadership team that designed the software systems
used by the CPO.
. Provide live support facilities to global users of the Requirements
Monitoring system (RMS). The RMS was used to collect EDS global Y2K
project data.
. Provided data accuracy verification using the RMS for the CPO.
Communications Engineer
04/96 - 06/98
Broadcast Network Operations - Plano, TX
. Responsible for maintenance and repair to component level of uplink
equipment.
. Responsible for maintenance and repair to component level of internal
personal computers.
. Primary back-up for chief engineer.
. Responsible for maintenance and repair of campus television head-end.
. Provide support for the Jason Project.
. Provide backup support for uplink operators.
. Designed new hardware layouts for increased reliability
. Maintain, trouble shoot and repair to component level satellite
tracking control interfaces for the uplink.
. Maintain and repair audio and video equipment including Players,
Recorders, Encoders and Modems.
. Test and repair computer interfaces including Software, Hardware and
Interface connections and cables.
Field Support Supervisor
04/82 - 04/96
(EDS) SpectraVision Account - Richardson, TX
. Responsible for leading eight field support engineers.
. Provide performance review, technical and career guidance for team.
. Responsible for technical project development and delegation of
project management.
. Responsible for coordination and development of training curriculum
for support engineers.
. Primary back-up for Technical Support manager.
EDUCATION
National Institute of Technology - Dallas, TX
Electronics Technology Degree
M/A COM - Chelmsford, MA
23 GHZ Certification
Federal Communications Commission
Extra Class Radio License
Business Objects
Enterprise XI R2 Administering Users & Content with the CMC
Enterprise XI R2 Administering Servers - Windows
PROFESSIONAL DEVELOPMENT
Received U.S. Patent for the development of "System and method of managing
an office of programs" Patent ID: US7113923
Seven Habits of Highly Effective People
Behavioral Interviewing
Member of the American Radio Relay League
SpectraVision - Train the Trainer
Dale Carnegie - Effective Public Speaking
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