Customer Service Technical Support
Resume:
Natasha Varnado
Osyka, MS *****
********@*****.***
Objective: To obtain a secure position with a professional organization
offering challenge and growth.
Education: Virginia College in Jackson Associate of Applied Science
March 2009
Experience:
Barrister Global Service Network/ Tech Support Specialist Hammond, LA
5/2009 to 5/ 2010
. Provide expert technical support to resolve complex hardware problems
with computers and small to mid-sized printers
. Answering customer support calls and providing quick response to
inquiries concerning customer accounts.
. Strong communication skills in both verbal and writing, with a passion
for providing excellent customer service.
. Knowledge of Microsoft Excel, Outlook and Word
. Logistical support by providing fast turnaround or replacement parts
for customers.
. Act in the capacity of team lead to assist other specialists on
problems they could not resolve independently.
. Consult with on-site field technicians to resolve residential
customers' day-to-day computer problems; assisting in the diagnoses
and repair of hardware components within various devices.
Virginia College Business/ Networking Tech Federal Work study Jackson, MS
4/2008 to 3/2009
. Kept official corporation records and executed administrative policies
determined by and in conjunction with other officials.
. Responsibilities included problem detection and solving, fixing and
reinstalling software and hardware, and maintaining the company
network.
. Did troubleshooting, diagnosed, installed, upgraded, configured, and
repaired computer systems and network systems components.
. Installed and interfaced computer hardware including multimedia,
memory, and video components and systems.
. Provided technical support for problems with sound cards, video cards,
network cards modems, hard drive, hard disk controllers, and PCI
bridges.
Cato Retail Sales McComb, MS 4/2007 to 4/2008
. Obtained and received merchandise, totaled bills, accepted payments
and made change for in retail store.
. Answered customer's questions concerning location, price and use of
merchandise.
Reference: Available upon request.
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