Customer Service Manager

Location:

Posted:

September 30, 2010

RYAN MANGANO

OBJECTIVE

To obtain a position as a warehouse worker that allows me to build upon my years of experience in

customer service while subsequently providing the opportunity to expand my current skill set.

PROFESSIONAL EXPERIENCE

Sunset Waterfront, LLC: Irving, NY 2007

– 2010

Operations Manager

• Oversaw staffing, training and scheduling of a team of over 30 employees at one of the largest

entertainment complexes in Western New York.

• Maintained all aspects of day to day operation, including banking, inventory management, and

customer care.

• Assessed marketing efforts and provided insight into missed opportunities for expansion.

• Performed procedural checks for potential safety and legal concerns of the establishment.

KeyCorp: Dunkirk, NY 2007 2008

Customer Service Representative

• Received and processed monetary transactions for banking customers.

• Educated and advised customers on banking procedure and financial opportunities.

Dole Entertainment/Seven’s Bar & Grill: Hamburg, NY 2006 – 2007

Assistant Manager

• Responsible for ordering and receiving product shipments, as well as detailing inventory stock

levels.

• Assisted with day to day operations such as staff scheduling, cleaning and general security.

Buffalo United Soccer Club: Buffalo, NY 2005 2008

Athletic Coach

• Organized and educated a group of children on the importance of teamwork and cooperation

while teaching the fundamentals of organized soccer.

Ryan Mangano

Page 2

EDUCATION

Medaille College 2005 2006.

Monroe Community College 2003 2005

*GPA: 3.45

ACTIVITIES & ACCOMPLISHMENTS

• Collegiate Student Athlete 2003 2006

• 1 Team All American, Conference Player of the Year, National Scoring Champion 2006

• National Player of the Year Runner Up 2006

REFERENCES

Available on Request.