Customer Service Quality Assurance

Tionna N. Robinson

856-***-****

***.***********@*******.***

Summary I possess a unique multilayer of skills. Twelve years experience in customer service and

banking with a financial institution and analytical laboratory. That enables me to

maximize my proven record of detailed-oriented performance. I’m a versatile and

assertive professional who makes a meaningful contribution to the office.

Skills 10-Key (8,000 – 9,000k) Customer Service Data Entry

Check Encoding/Proofing MS Word 2007 Supervisor

MS Office Pro. Inventory Control Settlement

Experience 2009 – Present EMSL Analytical, Inc. Cinnaminson, NJ

Laboratory Login Technician

Enter all relevant clerical data for testing and follow up.

Maintain quality assurance of all login process

Prepare invoices of credit cards payments received.

Login samples – Various biological entities per laboratory standards.

Communicate to employees and customers using Outlook and/or phones.

Operates data entry terminal using computerized data systems.

Maintain high levels of productivity.

Check accuracy of all processed items.

Corrects, edits, and/or verifies data entered into system.

Works with the team to ensure efforts are focused on quality results.

Demonstrates promoting and protecting the image of the company.

2000 - 2007 PNC Bank Moorestown, NJ

Sr. Lockbox Clerk

Increased data entry skills (numeric) from 5k to 10k keystrokes.

Verified encoding/proofing for 1,000’s of accounts daily.

Processed account information in a timely manner with strict deadlines.

Superior customer service in high demand venues where meeting expectations is

key to business.

Typed 40-50 wpm

Maintained office equipment: printer, fax, and photocopier

Organized and prepared settlement paperwork.

Mail Clerk: sorting ingoing/outgoing mail.

Provided cash reconciliation on a daily basis.

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