Customer Service Years Experience

Jacqueline summers

**** **** **** *****

704-***-**** Charlotte, NC 28227

***********@*****.***[pic]

PROFESSIONAL PROFILE:

A goal-oriented professional with over 12 years experience in the financial

services industry.

Specialized skills: in areas of research, project management and quality

control. Strong administrative background and performs well in teams as

well as independently.

EDUCATION & TRAINING:

BA: Psychology

Long Island University Long

Island, NY

Occupational Skills Training

Banking/Call Center/Customer Services Training

04/01/09-04/30/09

Short-term Paid Internship with Clear Internet services

05/10/10-08/30/10

Responsible for accepting inbound calls and making outgoing calls to

businesses and residences to market the services of Clear Wire products.

Responsible for setting appointments for Sales Representatives

EXPERIENCE:

Carolinas HealthCare Systems Temporary Employee

10/2009-04/2010

Clerical Support Assignments

. Responsible for assisting the Workmen Compensation team with

relocation

. Responsible for packing files (open files and closed files)

. Responsible for sorting documents alphabetically

Randstad (Temporary Assignment)

01/2007-current

Lockbox Processor

Charlotte, NC

. Processed Federal Tax Returns

. Responsible for sorting both personal and business tax returns

First Place (Wachovia Temporary Service)

10/2007- 1/2008

Records Associate

Charlotte, NC

. Recorded files on Excel spread sheet and forwarded to appropriate

departments

. Responsible for documenting storage and retrieval groups

Wachovia Corporation

11/1994-4/2006

Operations Associate

Charlotte, NC

. Keyed cancelled stock reports for storage processing into file room

. Generated reports, audited out going files

. Created database to track workflow

. Coached and mentored new employees

. Worked on various projects as needed

. Received numerous superior performance awards and customer service

accolades

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