Customer Service Human Resources

KAREN ANDERSON

***-** ***** ****** . *********** Gardens, Queens, New York, 11413

718-***-**** . ********.*******@*****.***

HUMAN RESOURCES

Generalist / Benefits Administrator

Dedicated human resources professional excelling in benefits administration

and day-to-day employee relations support for large industrial firms. Over

10 years of increased responsibilities and operations of employee benefits

programs and pension plan administration. Excellent communication with

front line employees and senior management. Adept at researching, planning

and implementing new initiatives. Results oriented, "can do" spirit is a

hallmark of all projects, large and small.

Pension Planning . Employee Assistance Program . Recruiting

Hiring . Staff Orientation . New Program Implementation Analysis . Problem

Solving

Training . Employee Relations . Budgeting . Payroll Administration

HRIS Proficient . Results Oriented . Budget Wise . Customer Centric

PROFESSIONAL EXPERIENCE

ALUMINA PARTNERS OF JAMAICA, Mandeville, Jamaica . 1999-2010

Alumina Partners specializes in the refining of Bauxite Ore into Alumina.

Human Resource Representative (2009-2010)

Recruited to organize and expedite a retirement benefit pay out process of

$47M USD to 2000 employees laid off as a consequence of refinery closing.

Major Contributions:

. Provided 40 information sessions to over 1500 plan members.

. Administered over 90% of contracted benefit payouts ahead of schedule.

. Conducted multimedia outreach with timely company updates and events

for former employees.

. Completed all paperwork and reports including: membership benefits,

Board of Trustees status report and files for company records.

Human Resource Officer (2003-2009)

Senior officer in department administering compensation and benefit

packages for 400 union and non-union employees, as well as coordination of

1200 retirement plans.

Major Contributions:

. Provided stewardship of timely bi-weekly payroll including inter-

departmental processing of promotions, transfers and terminations.

. Enrolled employees into a variety of benefit programs increasing

voluntary pension plan contributions by 15%.

. Recruited candidates, reviewed resumes, scheduled interviews, screened

candidates and prepared offer letters.

. Conducted new employee orientations.

. Performed general day-to-day functions from front-line employee

relations and maintenance of electronic records to compilation of

reports for senior management.

KAREN ANDERSON . Page 2 . ********.*******@*****.***

Major Contributions continued:

. Oversaw pension plan, coordinating education sessions, addressing

member questions, and provided primary oversight to external

administrator/vendor.

. Completed termination process for 1200 employees affected by refinery

closure.

Employee Assistance Program (EAP) Coordinator (1999-2003)

Charged with setting up new Employee Assistance Program for 1200 employees.

Major Contributions:

. Led initial research process for new EAP program- defined criteria,

investigated possible programs and presented appropriate options to

management.

. Developed program budget.

. Vetted and recruited 6 local providers to serve in program, including

social workers, psychologists and psychiatrists.

. Designed and facilitated information sessions for staff.

. Conducted training sessions for 150 supervisors regarding benefits of

EAP program and referral methods.

. Supervised all on-going EAP activities to ensure access and successful

operations.

EDUCATION

Bachelor of Science in Public Administration

University of the West Indies . Kingston, Jamaica, West Indies

PROFESSIONAL DEVELOPMENT

HRIS Training

Payroll Management (Infinium)

Pension Legislation

Customer Service Excellence

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